Customer Service Sales
Resume:
ZAMYRE ESCAMILLA
SAN ANTONIO, TX ****9-2141
Career Objectives
To work for an employer that will recognize good work, which I will do the best I can, and increase my knowledge thereby increasing the production and efficiency of the company.
Summary of Qualifications
Proven oral and written communication abilities in English/Spanish. Self-motivated and detail oriented with excellent organizational and problem-solving skills. Function well in a fast pace, high pressure atmosphere. Strong customer service skills.
Work History
Dec 22, 2012 - June 6, 2013 Eyemart Express - San Antonio, Texas
Optician / Customer Service Rep.
Rehire ; Strong customer service, eye wear retail, verify insurance,
June 22, 2012 - Sept 12, 2012 Eye Glass World - Colorado Springs, Colorado
Optician / Technician
Set up appointments for new and previous patients, verify insurance, prepare patients for the doctor to see. Getting all the patients medical information. Other task included retail sales of eye wear and accepting payments,
Nov 23, 2011 - May 20, 2012 EyeTex - San Antonio, Texas
Optician / Technician
Set up appointments for new and previous patients, verify insurance, prepare patients for the doctor to see. Getting all the patients medical information, taking internal and external photos of the eyes for the doctor to examine, also taking vision field tests as well as using the HRT for the eyes to be scanned. Other task included retail sales of eye wear and accepting payments,
Jul 25, 2011 - Oct 27, 2011 Tiger Sanitation Inc. - San Antonio, Texas
Customer Service Rep.
My job duties included, answering multiple phone lines during a business day. Returning customer calls, regarding services. Starting new accounts for customers, collection of payments for services rendered. High level of data entry, billing, and collections. My tasks also included resolving customer complaints, issues with employer, and services. I worked in a fast pace environment, with little to no supervision. I did pay attention to detail and ensure all task were completed in a timely manner.
Aug 06, 2010 - Jul 23, 2011 Eyemart Express - San Antonio, Texas
Optician
Provide strong customer service, which all customers would walk into store with or without prescriptions and complete the sale. My task included retail sales of eye wear and accepting payments.
Nov 13, 2009 - Jun 15, 2010 Flores Eye Care Clinic PC - Laredo, Texas
Technician
Prepare patients for the doctor to see. Getting all the patients medical information . Appling eye drops, taking internal and external photos of the eyes for the doctor to examine, also taking vision field tests as well as using the HRT for the eyes to be scanned.
Jun 20, 2009 - Nov 10, 2009 Doctors Hospital of Laredo - Laredo, Texas
Certified Nurse Assistant
Provided patient care, which included daily living assistance. Utilizing the medical materials, such as Blood Pressure Cuff, Thermometer, and Glucose meters. I assisted all patients with bathing needs, feeding, changing, and other duties as assigned by nurses.
Jun 15, 2008 - Jun 20, 2009 Economy Finance - Laredo, Texas
Collector
My duties were to call customers and make payment arrangements to make sure billing was complete. I also had to go on field visits, which included going to the home of the customer to ensure proper payments were received. Other assignments included accepting payments providing customer service to ensure customer and employer were both satisfied.
Aug 22, 2007 - Nov 30, 2007 Saldivar Home Health - Laredo, Texas
Scheduler
Create the schedule for nurses for their weekly visits. Billing for medicare. Receptionist answering incoming calls and faxing information forms to the doctors or hospitals when required by the nurses.
Sep 10, 2001 - Jun 15, 2007 Aarons Sales and Lease - Laredo, Texas
Customer Service Rep
My tasks included sales, providing customers sign appropriate documents for agreements. Filing documentation once all information was entered into computer program. I would contact customers about the account status, and references to verify customer accountability. Account Advisor which allowed me to explain the merchandise and how the customer can take advantage of sale opportunities.
Education
Sep 1992 - May 1996 UNITED SOUTH HIGH - Laredo, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Training
Feb 15, 2009 - Nov 15, 2009 TEXAS CARRIERS/ KAPLAN
MEDICAL ASSISTANT
NINE MONTH COURSE,,, BASIC TRANING AS A MEDICAL ASSISTANT .
Status: Completed
Occupational Experience
Business Operations Specialists, All Other ( 15 yrs 0 mos )
Medical Assistants ( 2 yrs 0 mos )
1. Cleans and sterilizes instruments. 1 year
2. Computes and mails monthly statements to patients and records transactions. 1 to 2 years
3. Contacts medical facility or department to schedule patients for tests. Less than 1 year
4. Hands instruments and materials to physician. Less than 1 year
5. Interviews patients, measures vital signs, weight, and height, and records information. 2 years
6. Lifts and turns patients. 1 to 2 years
7. Prepares treatment rooms for examination of patients. 2 year
8. Schedules appointments. 2 years
Counter and Rental Clerks ( 15 yrs 0 mos )
1. Answers telephone and receives orders by phone. 10 to 15 years
2. Collects deposit or payment or records credit charges. 10 to 15 years
3. Computes charges based on rental rate. 10 to 15 years
4. Explains rental fees and provides information about rented items, such as operation or description. 10 to 15 years
5. Greets customers of agency that rents items, such as apparel, tools, and conveyances or that provide services, such as rug cleaning. 10 to 15 years
6. Inspects and adjusts rental items to meet needs of customer. 10 to 15 years
7. Prepares rental forms, obtaining customer signature and other information, such as required licenses. 10 to 15 years
8. Receives, examines, and tags articles to be altered, cleaned, stored, or repaired. 10 to 15 years
9. Recommends to customer items offered by rental facility that meet customer needs. 10 to 15 years
10. Rents item or arranges for provision of service to customer. 10 to 15 years
11. Reserves items for requested time and keeps record of items rented. 10 to 15 years
Retail Salespersons ( 15 yrs 0 mos )
1. Cleans shelves, counters, and tables. 10 to 15 years
2. Computes sales price of merchandise. 10 to 15 years
3. Demonstrates use or operation of merchandise. 10 to 15 years
4. Describes merchandise and explains use, operation, and care of merchandise to customers. 10 to 15 years
5. Estimates and quotes trade-in allowances. 10 to 15years
6. Fits or assists customers in trying on merchandise. 10 to 15 years
7. Greets customer. 10 to 15 years
8. Inventories stock. 10 to 15 years
9. Maintains records related to sales. 10 to 15 years
10. Prepares sales slip or sales contract. 10 to 15 years
11. Recommends, selects, and obtains merchandise based on customer needs and desires. 10 to 15 years
12. Rents merchandise to customers. 10 to 15 years
13. Requisitions new stock. 10 to 15 years
14. Sells or arranges for delivery, insurance, financing, or service contracts for merchandise. 10 to 15 years
15. Tickets, arranges, and displays merchandise to promote sales. 10 to 15 years
16. Totals purchases, receives payment, makes change, or processes credit transaction. 10 to 15 years
17. Wraps merchandise. Less than 1 year
Sales Representatives, Services, All Other ( 15 yrs 0 mos )
Bill and Account Collectors ( 10 yrs 0 mos )
1. Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract. 10 to 14 years
2. Drives vehicle to visit customer, return merchandise to creditor, or deliver bills. Less than 1 year
3. Mails form letters to customers to encourage payment of delinquent accounts. 10 to 14 years
4. Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit. 10 to 14 years
5. Receives payments and posts amount paid to customer account, using computer or paper records. 10 to 14 years
6. Sorts and files correspondence, and performs miscellaneous clerical duties. 10 to 14 years
7. Traces delinquent customer to new address by inquiring at post office or questioning neighbors. 1 to 2 years
Billing and Posting Clerks and Machine Operators ( 4 yrs 0 mos )
Bookkeeping, Accounting, and Auditing Clerks ( 0 yrs 3 mos )
1. Compiles reports and tables to show statistics related to cash receipts, expenditures, accounts payable and receivable, and profit and loss. Less than 1 year
2. Evaluates records for accuracy of balances, postings, calculations, and other records pertaining to business or operating transactions and reconciles, or notes discrepancies. Less than 2 year
3. Processes negotiable instruments such as checks and vouchers. Less than 1 year
4. Records financial transactions and other account information to update and maintain accounting records. Less than 1 year
Customer Service Representatives ( 10 yrs 0 mos )
Information and Record Clerks, All Other ( 10 yrs 0 mos )
Executive Secretaries and Administrative Assistants ( 4 yrs 0 mos )
1. Coordinates and directs office services, such as records and budget preparation, personnel, and housekeeping, to aid executives. 3 to 4 years
2. Files and retrieves corporation documents, records, and reports. 10 to 14 years
Data Entry Keyers ( 14 yrs 0 mos )
1. Compares data entered with source documents. 10 to 14 years
2. Compiles, sorts, and verifies accuracy of data to be entered. 10 to 14 years
3. Deletes incorrectly entered data. 10 to 14 years
4. Files completed documents. 10 to 14 years
5. Keeps record of completed work. 10 to 14 years
6. Loads machine with required input or output media, such as paper, cards, disk, tape or Braille media. 10 to 14 years
7. Re-enters data in verification format to detect errors. 10 to 14 years
8. Selects materials needed to complete work assignment. 10 to 14 years
Office Clerks, General ( 10 yrs 0 mos )
1. Answers telephone, responds to requests, delivers messages, and runs errands. 10 to 14 years
2. Collects, counts, and disburses money, completes banking transactions, and processes payroll. 10 to 14 years
3. Communicates with customers, employees, and other individuals to disseminate or explain information. 10 to 14 years
4. Compiles, copies, sorts, and files records of office activities, business transactions, and other activities. 10 to 14 years
5. Completes and mails bills, contracts, policies, invoices, or checks. 10 to 14 years
6. Operates office machines, such as photocopier, telecopier, and personal computer. 10 to 14 years
7. Orders materials, supplies, and services, and completes records and reports. 1 to 2 years
8. Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials. 10 to 14 years
Accounting Software (Peachtree, Quickbooks, etc) Data Entry Terminal (PDT, Mainframe Terminal, etc) EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Personal Computers Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills: WAM.
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Driver's License
Class C - Standard Driver's License
References
Upon Request
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