Customer Service Manager

JEFF BESCHTA

**** * **** ******, *********, WI **221

414-***-**** • ******@*****.***

SKILLS AND PROFESSIONAL QUALIFICATIONS:

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Delivery and Customer Service Ecommerce Platforms

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Route Management Shipping and Receiving

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Mid-Level Management Inventory

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Data Warehouse Management Purchasing

EDUCATION:

2012 – 2013 MILWAUKEE AREA TECHNICAL COLLEGE

Supply Chain Management – Logistics and Purchasing

Completed 30 credits – scheduled to graduate Spring, 2014

2003 – 2006 Drywall Finishing Apprenticeship

Journeyman – OSHA, First Aid, Scaffolding, Tools, Materials & Methods

EXPERIENCE:

2003 – 2011 PAINTERS UNION 781, Waukesha, WI

Journeyman Drywall Finisher

Drywall finishing and metal framing for commercial accounts

1999 – 2003 CONSOLIDATED/VELOCITY EXPRESS, Milwaukee, WI

Messenger Deliver Driver (Independent Contractor

Direct mail, bank, and light delivery runs throughout SE Wisconsin and N Illinois.

Received orders from dispatcher and interfaced directly with customers about special

orders.

1988 – 1999 AUTOMOTIVE SERVICE

Service Manager, Assistant Manager, Technician, Part Counter, Delivery,

Shipping and Receiving

• Mayfair Mobile

• Penn – Ten Oil Change

• Cherek Lincoln Mercury

• Sommers Mercury

• Jiffy Lube

• Doucas Oldsmobile

Performed many roles for various Automotive Service companies from Technician and

Parts Counter Sales to Service Manager. Required efficient management of tasks,

customer satisfaction through integrity-based sales, advanced knowledge of parts and

functions, computer data base skills. Maintained inventories by ordering parts.

Responded to customer complaints and warranty concerns.

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