35 years of experience in Customer Service /Sales & Marketing

[pic]amir n. attalla

***** ******* **** **. ( Rancho Cucamonga, CA 91739 909-***-**** (

****.*******@*******.***

Objective

To excel in resolving both client and employer challenges with innovative

solutions, systems, and process improvements proven to increase efficiency,

customer satisfaction, and profit.

Offer valuable application in helping business growth through both my

education and experience.

Languages

Bilingual: Arabic & English (Reading, writing, and speaking)

Key Skills

Personal approach/ Report & Document Records Management

Authenticity Preparation Meeting & Event Planning

Building Strong Client Excellent Communication

Relationships skills Public Relations

Staff Development & Customer Service/ Retention Prospect New Clients

Motivation

Follow Policies & Helping People

Procedures

Experience

Over 35 years Experience of Operation, Sales, Marketing & Customer Services

Last 7 month; My Education and Experience in the field of Insurance:

I completed the education Courses of:

* Health and Life Pre- Licensing Course

* Property & Casualty Course

* Ethics and California Code

May2013: I obtained my first Insurance License of CA State of

Life/Accident and Health Agent.

On July 16,2013: I obtained the Second Insurance license of CA State

in Insurance of Property Broker-Agent and Casualty Broker-Agent.

Experience Details

American National Insurance Company, San Bernardino CA 2013

Insurance Agent of Life, Sep 2013 to October 2013

-Served clients through a personable work approach to customers and ensured

a consistent positive customer experience. Results:

-Helped drive an increase in customer satisfaction (measured through

company systems).

-Created a high sales standard through ethical decision-making sales.

-Quickly became a trusted employee to the manager and fellow employees.

-Earned a reputation for maintaining a positive attitude and producing high-

quality work.

United Insurance Company: Kemper, San Bernardino CA 2013

Insurance Agent of Life and Health, March 2013 to July 2013

Upheld excellence through exceeding managers' standards and client

expectations, culminating in responsibility for coordinating personal time

management/successes. Results:

-Developed efficiency-enhancing workflow/process improvements that make it

possible to reach top performer status frequently.

-Increased customer satisfaction through authentic and genuine care for

clients' needs and wants.

-Coached fellow employees to exhibit same success behaviors.

RA International, Claremont CA 2005 to 2013

Sales & Operation Manager, January 2005 to February 2013

Repeatedly grew Travel Services segment and International Trading segment

of the business during the 7-year tenure at RA International.

- Business to Business Sales (Corporations, U.S Department of commerce,

Governments)

- Business to Consumer Sales

- Importing & Exporting: International Trade Fairs and Exhibitions

MTS Travel Group, Claremont CA 2000 to 2004

Egypt Programs Manager:, January 2000 to December 2004

- Created and established the Egyptian Travel & Tourism Department within

MTS Travel Group.

- Operated all the tour packages, incentive groups, and conferences to

Egypt, Middle East, and Africa.

- Cultivated a positive relation between clientele and firm. Repeated

business occurred as a result to these relationships.

Lufthansa City Center, Zamalek, Seti First Travel- 1998 to 2000

Cairo- Egypt

Sales Manager & International Fairs Organizer, June 1998 to December 1999

- Created sales presentations to represent how to grow our sales volume

through customer retention.

- Expanded the Corporate Sales volume by 28%.

- Cultivated a positive relation between clientele and firm. Repeated

business occurred as a result to these relationships.

- Established an International Fairs & Exhibitions department for the

company.

American Express- Cairo- Egypt

1991 to 1998

Sales Manager/ Sales Team Leader & Executive, June 1991 to May 1998

- Created the corporate sales department for the company.

- Created the International Fairs & Exhibitions department for the company.

- Leveraged the expansion process to guide volume growth by 17%.

1977 to 1991

ITTA Tours- Cairo- Egypt

Tourism & Operations Manager, June 1977 to May 1991

- Initiated contracts for transportation, operation, sales, and tourism for

numerous Private Sectors.

- Helped expand business relations with neighboring organizations.

- Utilized efficiency measures that led to a 98% overall customer

satisfaction scoring.

Education

Cairo University- Egypt.

May, 1975

Bachelor degree in Archaeology, Egyptology Department

Referrals

1-Mr. Lowell Rice, CEO; RA International, Inc.

Claremont, CA, 909-***-****

Email: ***********@***.***

2- Mr. Adly Hatour, Area Sales Manager; Egypt Air West Coast of USA

Los Angeles, CA, 310-***-****

3- Pastor Glenn Gunderson, Senior Pastor ; Pomona First Baptist Church

Pomona, CA, 909-***-****

4- Dr. Prof. Isaam Raad, The University of Texas, M. D. Anderson Center

Houston, TX, 713-***-****

5- Ayad Badrous, Prudential California Realty

San Francisco, CA 415-***-****

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