Customer Service Machine Operator
Resume:
DAVID J. RAMIREZ
Los Angeles, CA 90011
*****.***********@*****.***
SUMMARY
Quick-thinking machine operator with commended machine-operating
experience. Skilled at discovering cost saving measures. Driven to learn
about as many job functions as possible to ensure deadlines are met and
manpower shortages are covered. Analytical problem-solver able to identify
equipment issues and resolve them expediently. Excellence-focused employee
who creates team-oriented environment.
PROFESSIONAL EXPERIENCE
RR DONNELLEY, Santa Fe Springs, CA
2008 - 2011
Lead Operator
. Responsible for the performance of 15 machines operators in the
insertion department.
. Checking a daily report of all jobs that are due same day, ensure jobs
meet their deadlines.
. Logging in all job numbers and packages including reprints for work
damaged on the machine to ensure the best quality for the customer.
. Implementing new processes to drive operating efficiency and to ensure
timelines and accuracy of workflow.
. Responsible for taking care of all mail paper work and schedule pick ups
including loading pallets of outgoing mail. Used a forklift to load
trucks.
. Covering supervisors shifts when they were unavailable or on vacation.
. Responsible for covering machines for operator when they were absent.
. Operated different machines for jobs to be sorted. Special projects,
testing new jobs for customer service department to ensure that the
barcode or 2D barcode can be read on the machines.
. As a machine operator, I assist and like to help other operators when
they're having trouble setting up a machine or trouble shooting the
problem, even if is mechanical.
. Worked 12-hour shifts for 7 days/week for one year to adapt to work flow
requirements.
VESTCOM RETAIL SOLUTION, Santa Fe Springs, CA 2004
- 2013
Shift Lead
. Distributed work and files for print operator and hand fulfillment.
. Operated Xerox DP180 laser printers and custom die cutting laminators
checking print quality. Cutting work using equipment such as Polar EM
7655 Cutter and Challenge MPX 305 Cutter.
. Trouble shooting of printers and replaced parts. Maintenance such as
cleaning, changing fuser agent, and replacing heat rollers.
WILLIAM MORRIS AGENCY, Beverly Hills, CA
2003 - 2013
Mailroom Lead
. Sorted and distributed incoming mail to other employees. Distributed
daily assignments and work orders.
DAVID J. RAMIREZ
PAGE TWO
William Morris Agency, continued
. Worked in the print room printing and binding movie scripts delivering
copies and incoming packages from private couriers.
. Secured packages and boxed items to ship out via DHL, Fed Ex and UPS
made labels and weighed packages ensured labels had sufficient postal
funds and met deadlines.
EDUCATION
College Coursework, Degree Not Completed - Los Angeles Community College,
Los Angeles, CA
High School Diploma; Manual Arts High - Los Angeles, CA
EQUIPMENT OPERATED
Printing Equipment: Xerox DP180, Igen4 Laser Printers
Inserting Equipment: Pitney Bowes FPS Inserters
Pitney Bowes FX Inserters
Bowe Bell & Howell Phillipsburg Generic Mastermailer (20
stations)
Binding/Shipping: Roseback 880 Perfect Binders
Spiral HD 4170 Binder
Pitney Bowes DM 1000 Offline Digital Mailing System
Pitney Bowes DM 500 Offline Digital Mailing System
Baum DC 500 Folder
Baumfolder Ultrafold 714
Polar EM 7655 Cutter
Challenger MOX 305 Cutter
Weldotron 5201A Shrink Wrapper
Besler T018-8 Shrink Wrapper
Challenge Register Bursting Machine
Material Handling Equipment: Raymond Narrow Aisle Reach Trucks
Raymond Pallet Riders
Toyota Forklift
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