Customer Service Support

Lovella Mae J. Borneo

Block ** Lot * Villa Maria Homes

Sum-ag, Bacolod City, 6100

Phone 093********

Email: ****************@*****.***

QUALIFICATIONS:

Substantial experience and outstanding skills in customer service

•

Accustomed to working in fast paced environments with the ability to think

•

quickly and successfully handle difficult clients.

Use the Internet daily and know the workings of it and troubleshooting.

•

Excellent interpersonal skills, ability to work well with others, in both

•

supervisory or support staff roles.

Already has knowledge in Chat and Email Support

•

Has a good command in both written and oral English

•

WORK HISTORY:

Customer Service Support, Aegis, December 10, 2012- Oct. 21, 2013

• I was assigned to a travel account and we are task to assist them regarding

their hotel and flight reservations. We change, reconfirm and cancel it for

them.

Customer Service Support, Transcom, May 10, 2013- Oct 2013

• I was a technical support for Comcast customers. We assist them in

troubleshooting their phone, internet and cable service.

Customer Service Support, Convergys, September 2011-May 8, 2012

• I have been an E-mail support for Amazon for three months. My task is to

reply to all the email queries of customers. We follow up on their orders and if

necessary replace the items. After three months, I was transferred to

Mediacom and was trained to troubleshoot cable, phone and internet services.

Customer Service Support, Teleperformance, 2008 - 2011

• Assigned to a mobile phone manufacturer account, Motorola. I do

troubleshooting for it and customer support and technician. Was also

transferred to Email and Chat support. And being in Email and Chat support

helped developed my multitasking skills. And it even enhanced my writing

and comprehension skills.

Customer Service Support, Teletech, May 2007- October 2007

• On my first call center I was assigned to a service provider account, Sprint.

From this account I really learned a lot of things that really molded my

customer service skills. Especially my technical skills. And the way I handle

customer.

Summer Job, Corazon Locsin Memorial Hospital, May 2002

• I was a Second year college student when I decided to join summer job

program of the government. I was assigned at the Records section where we

are task to file and arrange the data of patients. We also assist them in

retrieving those data if in case that they need it. Sometimes, we also do some

errands for the staff like bringing some important records to other department.

I learned a lot from this experience. Especially on how to be organize in

whatever you do.

EDUCATION:

Bachelor of Science Major in Biology, Colegio San Agustin Bacolod, 2004

High School diploma, St.Benilde Integrated School, 2000

Elementary Certificate, St.Benilde Integrated School, 1996

Contact this candidate