Customer Service Quality Control
Resume:
Curriculum Vitae
Mavis Ahio
Qualification
AUT Bachelors in Business – Major (Accounting)
Mangere
Auckland
Mob : 021-***-*****
Personal Details
Name: Mavis Ahio
66 Convair Crescent
2
Mangere
Auckland
Telephone: 021-***-*****
Mobile: 021-***-*****
Email: **********@*******.***
Objective
New Zealand Graduate in accounting seeking a challenging career.
Seeking an opportunity in administration/account with a progressive organization which
will allow an opportunity for me to grow, furthermore advance my skills gained from
previous experiences whilst making a significant contribution to the success of my
employer.
Overview
Gained a Bachelor of Business (Majoring in Accounting)
•
Completed NZICA-accredited Accounting and Finance papers
•
Analytical and conceptual thinking skills
•
Effective communicator, (both written and oral) in professional context.
•
Using theoretical evaluations to make precise decisions,
•
Collaborative; team worker
•
Advance user of Microsoft office Excel and Word
•
Negotiation skills.
•
Easy going, team player
•
Strongly task focused
•
Self motivated, Proactive
•
Analytical, reflective and problem solver gained from previous work
•
experience.
Experience and Knowledge of ERP System
•
Education
Auckland University of Bachelor of Business (Finance &Accounting)
Technology
Relevant papers:
Auckland
• Taxation
• Financial Management
• Financial Accounting for Companies
2
Mavis Ahio Ph: 021-***-*****
• Business Information Management
• Advance Auditing
• Advance management accounting
• Advance information system
Auckland University of Foundation Business
Technology
Relevant papers:
Auckland
• Accounting
• Economics
• Information Technology
• Commercial Law
• Marketing
McAuleyHigh School National Certificate Level 1, 2, 3
Auckland
Relevant papers:
• Mathematics, Statistics
• English Level 1, 2, 3
• Geography
• Classical Studies
• Chemistry
• Physics
• Physical Education
• Accounting Level 1
Achievements:
Bachelors in Business – Majoring in Accounting.
Lion Nathan Business Experience
Group Project – designed product and marketing plan.
University Entrance
Employment History
Administration Clerk
Housing New Zealand
2013 (1 month Temp «Responsibilities:»
Assignment)
• Daily basis process/Enter 70-80 Kiwisaver
applications for approval.
• Create document files for each kiwisaver
applicant.
• Update files with follow-up documents
received from applicants.
3
4
Contracts Administrator
Downer EDI engineering
Ltd «Responsibilities:»
2011-2013
• Process 200-300 reactive/routine jobs on a
weekly basis. From creating of job to invoicing
stage
• Process and Receipt suppliers invoices and
subcontractors invoices on a weekly basis for
payment. Ensure they are release for payment in
a timely manner.
• Reconcile vendors/subcontractors accounts for
end of month payment runs.
• Produce work in progress reports – consist of
outstanding jobs, followed by outstanding costs
yet to be invoiced. Liaise closely with Operation
managers.
• Produce Weekly payment claim to our client.
• Liaise closely with company subcontractors to
ensure Jobs are completed in timely manner.
• Liaise with subcontractor, jobs claimed have
been completed. And to ensure payments to
subcontractors are paid on time.
• Assist with month end processing, such as
accruals, WIP costs and revenue, journal entries.
• Systems/Process consistency and compliances.
• Daily Purchasing – Raise non inventory purchase
orders for materials/services required.
• Milestone spread sheet updated regularly to
allow timely invoicing of jobs to client.
• Follow-up and respond to any disputes made by
the client.
Customer Service Representative
Sky Network Television
Limited «Responsibilities:»
2009-2011
• Assist Customers with Billing Queries
• Process Service orders
• Process credit card payments
• Follow-up missing cheque payment.
• Negotiating payment arrangements with
customers
• Assist customers on technical Sky installation
issues, programming enquiries
• Adjust/remove sky package channels from
customer accounts
• Generate new business from inbound calls
• Promote sky services to existing and new
subscribers
4
Mavis Ahio Ph: 021-***-*****
Call Centre
Power Marketing Ltd
Auckland
«Responsibilities:»:
2008
• Promoting Sky services and products
• Maintain sky subscribers in terms of loyalty
• Promoting Telecom service.
• Also handling feedback from households which
has contributed to upgrades in services.
Checkout
Foodtown
Auckland
«Responsibilities:»:
2007
Checkout
•
Handling customer needs and complaints
•
Cashier, frontline
•
Quality Control Assistant
Fisher &Paykel
East Tamaki
«Responsibilities:»:
2006
Quality control for defective taps
•
Ensure that taps are of good quality before
•
dispatch to Wholesalers
Interests and Voluntary Work
Student Mentor
Auckland University of
Technology
Responsibilities:
Auckland
Assisting new students to adapt to university life
•
Ensuring students are given guidance through semester
•
in terms of assignment.
Community Involvement
•
Youth support Working with young people, and participating in
ministry programs.
• Organizing, preparing and performing ministry
activities and events
Verbal Referees
Name» Geoff Grubb
Position» National Asset Performance Manager
5
6
Company»Downer Edi Engineering Limited
Location» 130 Kerrs Rd, Manukau
Ph no: (09) 251 0154
Mob no. 027-***-****
Email Address: *****.*****@******.**.**
Name» John Bright
Position» Senior Reporting Analyst
Company»Downer Edi Engineering Ltd
Location» 130 Kerrs Rd, Manukau
Ph no. (09) 251 0180
Mob no. 027-***-****
Email Address: ****.******@******.**.**
Name» Donna Caldeira
Position»Team Leader
Company»Sky tv network Telebvision
Location» SKY TV NETWORK, PENROSE
Ph no. 021-***-****
6
Contact this candidate