Customer Service High School

Demecia Martinez

** ******* **** **** #**

Wethersfield, Ct 06109

Cell: 917-***-****

**************@*****.***

EDUCATION:

**** **** ****** *******

****- ******* ****** ********* *******-Early Childhood

Education

SKILLS:

. Fluent in Spanish

. Great Customer Service Skills

. Great ability to rise to challenges creatively with

effective results

. Able to work well with individuals and small groups

. Ability to work independently

EXPERIENCE:

French Travel Inc. 3/1/13-7/1/13

Travel Agent Trainee

Newington, CT

. Shadowed travel agent as part of ongoing training

. Booked travel by using varies search engines to ensure the cheapest

fare

. Receive visitors and screened high volume of calls

. Answer phones, filing, faxing

. Sent out thank you cards and reminder cards

. Provided high level of customer service to ensure the satisfaction of

the client

YMCA 9/1/11-2/1/13

Substitute Teacher

New Britain, CT

. Greeted children and their parents daily

. Followed a structure and routine with the children

. Engaged children in creative playtime, such as story time and dress up

. Engaged the children in circle time

. Assisted fulltime teacher in developing class curriculum providing

ideas

Joey Garlics, 6/1/11- 1/1/12

Hostess

Newington, CT

. Greeted Customer providing the most professional customer service

. Planned and arranged seating in order to seat customers as quickly as

possible

. Sat customers and gave them a menu

. Gave customers food suggestions when asked based on my knowledge with the

menu

. Placed orders via the phone and in person

*References furnished upon request*

Contact this candidate