Customer Service Representative

Danielle E. Weathers

**** ****** ** . ************, ** 46226 . 317-***-**** .

********.********@*****.***

Job Objective

Seek to work in an environment that will challenge me further; while

allowing me to contribute to the continued growth and success of the

organization. Obtain a position that will provide me the ability to apply

my customer service and sales work experience to a growing industry. I

look forward to working with a company that promotes quality products and

services; and provides me with the opportunity to meet and exceed assigned

goals.

Qualification Summary

~Possess over 3 years of customer service and public interaction

experience~

~Possess over 2 years of office assistance experience~

~Possess over 3 years data and systems records management experience~

~Track record of listening and responding to customers' needs and concerns~

~Able to handle returns or complaints~

~Demonstrated ability to record details of client contacts and actions

taken~

~Proven ability to determine answers or solutions~

~Able to meet critical and established deadlines~

~Possess advance computer skills utilizing Microsoft office suite~

~Possess effective communication and proven relationship building skills~

~Strong detail orientation, follow-up and organizational skills~

Employment History

International Assist Coordinator, Seven Corners/ Carmel, IN, 04/2013-

Current

. Answer phone calls from policyholders, medical providers and

agents all over the world, who have inquiries on their policies,

patients and/or customers

. Help customers understand their benefits policy and limitations,

as well as provide detailed explanations as to why claims have

been denied or have been paid at a certain percentage.

. Use critical thinking skills in regard to members being evacuated

and research information and correspond with doctors and providers

Temporary Inbound Call Center Rep, Morales Group/, Indianapolis, IN,

09/2012 - 01/2013

. Handled inbound calls from consumers seeking to buy various products.

. Researched and provided thorough information regarding products and

services.

. Inputted customer's orders in timely manner.

Scheduler, LCP Transportation, Indianapolis, IN, 07/2012 - 11/2012

. Answered inbound calls from members of Anthem and Managed Health

Services Medicaid transportation services.

. Contacted doctors' offices to obtain information on scheduled

appointments and handled conflicts with members.

. Performed data entry, maintained a professional attitude, and filed

paperwork.

. Displayed the ability to read maps, sent emails and worked with

various vendors pertaining to transportation.

Customer Service Representative, H & R Block, South Bend, IN, 01/2010 -

04/2011

. Covered the front desk, checked clients in to see tax professionals,

and maintained a professional office demeanor keeping all information

confidential.

. Filed paperwork; entered data in system according to each client.

. Scheduled appointments, answered all tax questions, sorted paperwork,

and researched any information needed for clients.

Education

Indiana University South Bend, South Bend, IN

Business Finance Bachelor of Science, Anticipated Graduation, 05/2014

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