Administrative Assistant

AMY L. EDWARDS

* * * * * L FA T E R R A C E

N O R T H P O R T, F L 3 4 2 8 6

( 9 41 ) 5 0 4 7 9 0 2

A M Y A N D T A N @ YA H O O . C O M

OBJECTIVE

Obtain a position within your agency utilizing my written and verbal communication skills and my

experience with leadership and problem solving

QUALIFICATIONS

Advanced expertise in Microsoft Office products

Experience in building productive and lasting relationships with team members

Highly skilled at self management in a critical environment where priorities change daily

Self motivated, initiative driven, high level of energy that lends to positive team environment

Proactively identify potential risk and provide possible solutions to management

EXPERIENCE

09/11 – 4/13 Sarasota County Sheriff’s Department, Control Room Specialist Sarasota, FL

• Maintain and monitor all inmates and Corrections Deputies on a daily basis.

• Responsible for accurately input of daily logs for visitation.

• Scheduled appointments.

• Maintained strong knowledge and supported company policies, handled and resolved escalated

issues.

• Answered inbound calls from visitors, courts and Attorneys which included a variety of

inquiries and questions, handled complaints

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08/07 – 8/11 Advanced Management, Inc, Community Association Manager Venice, FL

• Responsible for maintaining condominiums in a timely manor which included association fees,

calls and complaints, inspections and writing violation letters.

• Utilize vendors and obtained bids to have all work completed.

• Attend all Board of Directors meetings and took minutes for all meetings.

• Resolve customer delinquency to avoid foreclosure of unit

04/02- 04/07 CounTreeWide Realty, Inc, Community Association Manager Bradenton, FL

• Responsible for maintaining condominiums in a timely manor which included association fees,

calls and complaints, inspections and writing violation letters.

• Utilize vendors and obtained bids to have all work completed.

• Attend all Board of Directors meetings and took minutes for all meetings.

• Resolve customer delinquency to avoid foreclosure of unit

E DUCATION

n M-100: The Essentials of Community Association Management – November 2001 Community

Association Institutes (CAI) – Ft. Myers, Florida

n Community Association Manager’s License – May 2001

n Community Association Managers Pre-licensure Education – April 2001, Grays Systems

Incorporated – Tampa, Florida

n Court Conference Reporting: September 1992 – May 1994, Stark Technical College – Canton,

Ohio

n University Studies: September 1991 – May 1992, Moorhead State University – Moorhead, MN

n Occupational Therapy: May 1988 – February 1989, North Dakota State College of Science –

Wahpeton, ND

n Three Sessions of “TOPS” (Training Opportunities for Program Staff) Child support Courses B,

C and D – Columbus State, Columbus, Ohio

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