Post Job Free

Resume

Sign in

Customer Service Engineer

Location:
London, United Kingdom
Posted:
January 20, 2014

Contact this candidate

Resume:

Habteab Kidane

Key Experience

I have gained IT-related several work experience particularly related to my GIS

profession. At the moment, I am working with Railway Network as a sub

contractor of Amey on culvert validation using GIS. In year 2011, I have

decided to continue my Master's degree in Applied GIS at Kingston University.

During my studies, I have taken practical GIS modules that enable me to be

employable. After graduation, I have joined both Red -Cross and Ground work Current Role

as GIS analyst Volunteer and after three months I have got a job with InfoTech

GIS Engineer- Amey - Network

working on behalf of the Rural Payment Agency (RPA) as part of the Land

rail.

detection project for farmers in the UK. Besides to digitizing work, some of the

task admin based which required to writing and posting short notes to clarify East Anglia House,

some of the queries that need to be resolved.

12-34 Great Eastern Street,

Furthermore, I have joined University of Salford for studying Geography at London. EC2A 3EH

undergraduate level in the academic year 2008 -2010. During my studies, I had

E-mail: acb8nr@r.postjobfree.com

an opportunity to join several activities such as learning excel-pivot table, data

base and other office related training. By the end of the programme, I hav e Tel: 075********

achieved a golden award for successfully completed both the supporting

activities and volunteering.

Key Skills

This has intensified my capacity to gain more knowledge and experience and

Strong written and oral

then I continued my training on ECDL (European Computer Driving License) at

communication skills.

Level 2. After successful completion of my University degree, I have

immediately got a job as customer service at Manchester Airport. I have Good problem solving and

developed communication skills and am able to interact with different people ability to exercise initiative,

from a different background serving them accordingly. attention to detail.

Possess pro-active attitude and

I had also worked as a volunteer with British Red-Cross and Citizen's Advice

can adapt to any working

Bureau (CAB) and able to do a basic admin tasks like data entry updating the

environment.

daily services that happen during the day and serve customers with different

problems like housing, debt, health, economic and other social issues. Ability to manage time

effectively, prioritise workload

Key Achievements and work to tight deadlines.

Working with InfoTech for Rural Payment Agency (RPA), I have a good Computer skills include

record of digitizing, excellent quality check and moved to different project knowledge of Windows 7, XP

called "Commons" and extended my contract. Professional, Mac Apple,

Publisher, Microsoft

I use my previous experience of GIS background and convey my knowledge

Office:Word, Excel, Access,

from University.

Power Point, Pivot Table,

I have ample knowledge and experience in digitising large sets of data. HTML, CSS, Web Design,

ArcGIS 10.1, SURFER,

I have achieved a golden award for successfully completed both the

ERDAS 2011, QGIS,

supporting activities and volunteering.

Opensource mapping,

I won dissertation bursuries for my undergrad from Manchester Geographic pgAdmin III. Highly numerate

society. and able to analyse data

statistics using software SPSS

I have been offered a full tuition fee scholarship from prisoners of

and MINITAB

consciousness annual fund for my Masters degree.

Professional

Employment History

Qualifications

Sept.2013 - Ongoing – Amey- Network Rail, London – GIS Engineer

MSc Applied GIS - Kingston

Involved in the culvert validation exercise for the ORBIS/ADIP (Asset Data

University, London

Improvement Programme). Responsible for preparing GIS elements of the

Sept.2011-Dec.2012.

deliverables.

ECDL Level - Learn Direct,

May.2013 - Sept.2013 – InfoTech, Reading – GIS Digitizer

Salford, Manchester

Digitising agricultural land parcels under direct supervision of Rural payment Jun.2010-Sept.2011.

Agency (RPA) throughout the Country using ArcGIS software Spatial- iSmart

BSc Hons Geography -

tool to capture eligible parcels from white space, amend an existing parcel

University of Salford,

either from farmer or inspector, also assign Permanent Ineligible Features (PIF)

Manchester

which are outside the protocol.

Sept.2008-Jun. 2010.

Mar.2013 - May.2013 – Ground Work & British Red Cross – Volunteer GIS

Languages

Officer

Using ArcGIS 10.1 digitize park for Local Council project, design database for English

the internal usage of borrowing and lending office equipment, data handling

Amharic

and manipulation of Census 2011 into ArcGIS Server (ArcGIS Flex viewer).

Tigrinya

Independent research on appropriate GIS data and supporting material for

projects. Using GIS software tools for analysis and manipulation of data.

Bringing knowledge, experience and passions to the team.

Mar.2011 - Sept.2011 – UK Data Capture – Database Analyst

Interest & Hobbies

Scanning paper document of Census 2011, analyze and put them into a

Enjoy reading and researching

computer database as a raw data. Achieved target of 100, 000 sheets scanned

educational materials on

in one shift. Responsible for interpreting statistics results and inputting them

environmental issues.

into the database.

Walking

Dec.2010 -Jan.2011 – Scottish Power – GIS Administrator

Teaching

Imported electric supply data into ARCGIS database and analysed them by

Coaching and playing

manipulating them and decoding it to be used in information system.

basketball

Jun.2010 - Nov.2010 – SSP UK – Customer Sales Assistant

Watching sports.

Dealing with passengers at Manchester Airport and given the m sign posting

them to various sources. Responsible for serving customers and delivering References

goods and services. Collecting cash payment and credit using the till and also

banking the takings. Mr. Ian Gordon (Senior

Consultant) Amey E-mail:

May.2008 - Oct.2008 – TNT – Data Entry Assistant

acb8nr@r.postjobfree.com

Inputting mail data into a computer and Generating report to management.

Mr. Andrew Braye (Financial

Responsible for booking learners into a course and putting their detail into a

Reporting Manager) British

database, Emailing learners their confirmation for the test and answering phone

Red Cross 44 Moorfields

call queries.

London EC2Y 9AL E-mail:

Sept.2007 - Sept.2008 – Citizens’ Advice Bureau (CAB) – Client Adviser acb8nr@r.postjobfree.com

Filling application forms, advising clients on social issues such as housing,

employment, education and health and redirecting them to relevant

organisations when more specialised assistance was requ ired. Attending staff

meeting, writing minutes, and producing report to management.

Feb.2007- Mar.2007 – Scotia Gas Network (SGN) – GIS Technician

Using software, SGN (Scotia Gas Network) inputting data into the system and

ensuring data are accurate. Responsible for digitizing map, annotating and

updating any data or tube of Gas that has been newly built or extended from

the existing network.



Contact this candidate