I am interested in furthering my career with an organization that values customer service.

PROFESSIONAL EXPERIENCE

Customer Service Associate

Lowes Home Improvement

Spokane Valley, Washington, May 2013-Present

•Skilled as a cashier to increase customer service ability

•Provides exceptional customer service to clients

•Ability to effectively communicate with customers and co-workers

•Excellent skills in up selling and cross selling merchandise

•Daily stock inventory

•Assisted customers with heavy carry outs

•Kept departments clean and stock zoned for customer appeal

•Increased shopper satisfaction with multiple new clients becoming return customers

Senior Director of Administration

Narconon Gulf Coast

Destin, Florida, 2004-2013

•Assisted in client enrollment and maintained client records, and managed client spending accounts

•Served as the liaison to the Florida Department of Children & Families for record audits

•Assisted with new employee training and insurance enrollment

•Provided excellent customer service to clients and their family members

•Maintained CPR, MRSA and HIV/AIDS training

•Ordered supplies and keep inventory count

•Certified as a notary and bonded for confidentiality

Chief Deputy Registrar/Deputy Registrar,

State of Florida Vital Statistics/Okaloosa County,

Fort Walton Beach, Florida, 1993-2004

•Managed all birth and death records for completeness and accuracy

•Custodian of all records for the yearly audit of accountability and fraud

•Worked closely with the Medical Examiner, funeral homes, hospitals, and law enforcement agencies

•Kept accurate journals of inventories, records and ordered supplies

•Performed numerous office duties that required multi-tasking and effective time management

• Provided excellent customer service over the phone and in person

EDUCATION

Lewiston Senior High School

Lewiston, Idaho

CERTIFICATION AND SKILLS

•The ability to listen closely to customers and co-workers

•Team working skills

•Self motivation

•Clear verbal communication proficiency

•Experience in supply inventory and ordering

•Experience with multi phone-line/PBX

•Certified notary for over 20 years

•Over 35 years of providing exceptional customer service

REFERENCES

Patty Ferrell, LNS

Lowes Spokane Valley

Lawn & Garden

509-***-****

Cathy Snodgrass

Registered Nurse

3100 Scenic Highway 98

Destin, FL 32541

850-***-****

Pam Morales

Licensed Practical Nurse

74 Hidden Dunes

Destin, FL 32541

850-***-****

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