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Manager Customer Service

Location:
Polk, OH, 44866
Posted:
January 16, 2014

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Resume:

**** ******** ******

Prathap Shanker Brecksville, OH 44141

216-***-**** (mobile)

acb6oo@r.postjobfree.com

Overview:

Established strategic corporate planner with in-depth domestic and

international experience in Full Cycle Recruiting, Human Resource, Business

Administration & Corporate Legal matters.

Career:

Independent Contractor: January 2012 – Present

First Federal of Lakewood, Lakewood Ohio

Recruiter (contract employee October 2012 – January 2013)

• Independently responsible for high volume full cycle recruiting. Sourcing,

screening, tracking and recommending candidates to hiring managers.

• Draft offer letters, employment contracts and conducted background

screening

• Conducted new hire orientation and processed new hire forms

• Attracted passive candidates by using social media and external

recruiters

• Developed job descriptions for multiple positions

Erapt Solutions LLC, Cleveland Ohio

Manager (January 2012 – Present)

• Managed all areas of IT services business including recruiting, training,

business development and customer service

K&M INTERNATIONAL, INC., Twinsburg, Ohio (Feb 26, 2001 – October 25, 2011)

(a global designer, manufacturer and distributor of consumer goods)

Operations Manager (2010-11)

Worked closely with department managers and key decision makers to

provide strategic guidance. Served in a leadership capacity to maintain

employee relations, as well as coach and develop talent. Traveled

internationally to recruit and train talent.

• Drafted/Reviewed/updated corporate agreements encompassing licensing,

leasing, consulting, employment, vendor and safety-related agreements.

• Developed and implemented handbooks, policy and procedures, as well as

confidentiality and non-compete agreements.

• Led training programs for management and team members.

• Prepared and managed monthly and yearly department budgets.

• Conducted legal research and registration of intellectual properties

(trademarks, copyrights and patents).

Manager of Legal & HR Department (2001-10)

Managed and administered all areas of HR including Benefits administration

(401K, health and dental, short- and long-term insurance, AD&D, Flex

spending, unemployment and Workers Compensation).

Recruited, trained and conducted new hire orientations. Reviewed/updated

employee handbooks and corporate documents, and implemented changes as

needed. Monitored corporate-wide compliance.

• Recruited, trained and developed support team for China, and sales staff

for UAE and India.

• Established subsidiary offices China (09), India (08), and UAE (07).

• Implemented effective performance evaluation procedures.

• Consistently maintained yearly budget.

• Provided payroll support and employee relations.

• Monitored Corporate compliance matters.

• Independently managed full cycle recruiting and all areas of HR.

• Ensured compliances with state and federal employment law

regulations.

• Conducted harassment and other investigations.

Education:

VB COLLEGE OF LAW, Mangalore, India

LLB Law degree

Bachelor Arts degree

• HR Certification from University of Akron

• Recruitment Certifications from Cleveland State University

Profile:

Best described as an excellent listener with strong management skills who

can identify problems and provide proactive solutions. Possess a thorough

knowledge of employment law. Perform independently within a fast-paced

environment.



Contact this candidate