Susan M. Dennis

***** ********* **** ***

Bedford Heights, Ohio 44146

216-***-****

acb49t@r.postjobfree.com

Professional Summary

• Professional with 6+year’s data entry/customer service experience with several

Universities

• Keyed in transfer information for students transferring to Cleveland State University into

the school’s system

• Keyed in student’s transcripts information a spreadsheet

• Answered incoming calls from students; made copies, faxed, and mailed out important

information.

• In the financial aid department; answered student questions about their Financial Aid

Award Letters, Pell Grants, and student loans

• As a substitute Secretary, I would key in students daily attendances, tardiness, and give

them late passes, answer incoming calls, and key in discipline letters about student

behavior

• As a substitute Teacher’s Aid, I would assist students with their daily classroom

assignments, monitor them during recess period, and monitor them in the lunch room

• Strong attention to detail with ability to multi task in a fast paced environment

• Possesses exceptional organizational and decision making skills

• Excellent communication skills both verbal and written

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Access, PeopleSoft, Infinite

Campus, and Brass Ring

Professional Experience

Concero Resources for Sedgwick CMS in Seven Hills, Ohio 06/24/2013-07/19/2013

770 N. Graham Street

Memphis, TN 38122

Contact Mary Webb, for a work reference at 1-901-***-**** or

acb49t@r.postjobfree.com

Title Claim Support-While working on an American Express Reimbursement project, I

would answer incoming calls for those American Express Card members that have a Loss

of Use Reimbursement, and if Card Members would have additional questions I would

transfer American Express Card Members to the American Express customer service

center. I work at Sedgwick CMS in Seven Hills, Ohio for Concero Resources which is

located in Memphis, TN.

Reenhill Staffing Services for Cleveland Heights University Heights School District

(Contract) Jan 6, 2010-June 8, 2011

Contact for a work reference at 1-800-***-****

28315 Kensington Lane Suite B

Perrysburg, Ohio 43551

Contact Lisa Hibbard for a work reference at 1-800-***-****; I work under Susan M.

Hart-Dennis

Substitute Educational Aid/ Substitute Clerical Worker

• Entered student information into Infinite Campus and Microsoft Word

• Entered different school expenses into Microsoft Excel

• Answered incoming calls from parents and other callers

• Transferred calls to principals, teachers, counselors, and the nurse’s office

• For incoming calls, handled a three line phone system

• Assisted student’s with their daily class assignments

• Supervised students

• Work under Susan M. Hart-Dennis which is my married name.

Cleveland Heights University Heights School District May 15, 2007-Jan 2010

2155 Miramar Blvd

University Heights, Ohio 44118

Contact the Cleveland Heights University Heights School district operator to be transfer to

speak with Kim Ehrlich in Human Resources at 216-***-**** or 371-7402; I work under

Susan M. Hart-Dennis

Substitute Worker/Substitute Secretary/Substitute Educational Aid

• Assisted the students with their daily classroom assignments

• Monitored the students during lunch and recess periods

• Keyed in daily students attendance information

• Filed student records

• Faxed documents

• Distributed employee mail

• Answered four line phone system

• Used Windows XP Microsoft Word, Excel, and Access

• Work under Susan M. Hart-Dennis which is my married name.

Gap in employment-Full time student at TRI-CCC during the year of 2000-2007

Cleveland State University 12/1998-04/2000

2121 Euclid Ave

Cleveland, Ohio 44115

Contact Student Employment for a work reference at 216-***-**** I worked under Susan

M. Hart, Susan M. Hart-Dennis, and Susan M. Dennis. Must fax an employment

verification form to 216-***-****. Contact Hyachim Tae Raven for a work reference at

acb49t@r.postjobfree.com

Student Employee

• Keyed in transferring information for students transferring to CSU using Microsoft Excel

• Keyed in students transcripts information

• Answered incoming calls from students

• Made copies, faxed documents, and mailed student’s information

• Answered student’s question about their financial aid information from PeopleSoft.

Education

5/2001-5/2007 Cuyahoga Community College-Highland Hills

• Earned an Associate of Arts Degree in 05/2007 under Susan M. Dennis

To verify contact TRI-CCC admissions at 1-800-***-**** press 1 for enrollment center to

verify my date of graduation.

12/1998-4/2000 Cleveland State University-Cleveland, Ohio

Graduated from Cleveland State University on December 15, 2013 earning a Bachelor’s of

Arts Degree under Susan Marie Dennis. To verify contact Cleveland State University

Campus411 all in one enrollment services at 216-***-**** and ask them to transfer you to

the Registrar Office or contact Registrar office at acb49t@r.postjobfree.com.

06/1983-06/1986 Centennial High School

1441 Bethel Road

Columbus, Ohio

• High School Diploma from Centennial High School under my maiden Susan M. Hart

09/1983-06/1986 Fort Hayes Metropolitan Education Center

546 Jack Gibbs Blvd.

Columbus, Ohio 43215

• Earned an Data Entry/Clerical Certificate under my maiden name Susan M. Hart

Contact this candidate