Manager Quality Assurance
Resume:
Nancy Boyd
Lancaster PA *****
Primary Phone: 717-***-****
Cell Phone: 717-***-****
Email: **********@***.***
OBJECTIVE: To utilize my extensive clinical, research, and writing skills in obtaining a qualitative research position.
SUMMARY : Experienced spiritual and psycho-social professional who is adept at qualitative research, counseling,
assessment, writing, and independent work and self -management of projects.
EXPERIENCE
Self - Lancaster, PA 01/01/2000 - Still Working
Life Coach, Therapist, Professional Trainer
Assess and provide individual life, job coaching and therapy. Consult with organizations on group dynamics,
processes, and crisis response. Provide training to a variety of industries and organizations.
Gentiva Healthcare - Camp Hill, PA 08/01/2012 - 09/01/2013
Spiritual Care Coordinator
Created and implemented spiritual care program for patients, families, and the community. Designed and
implemented training programs. Completed timely and accurate documentation in compliance with Medicare,
federal, and state guidelines.
AseraCare Hospice - Mountville, PA 03/01/2010 - 03/01/2012
Bereavement Care Coordinator
Management and oversight of Bereavement Care Program providing individual, family, and community-based grief
counseling. Developed innovative grief groups and created a children's grief camp in alliance with Southeast
Lancaster Health Center for underserved children. Met written standards in compliance with Medicare, state, and
federal guidelines. Developed quality assurance program.
Heartland Hospice - Lancaster, PA 06/01/2006 - 03/01/2010
Bereavement Care Coordinator
Responsible for management and oversight of Bereavement Program providing grief support for individuals,
families, and the community. Created innovative community based trainings and workshops for families, medical
personnel, and clergy. Met Medicare, state, and federal compliance guidelines in paperwork.
TW Ponessa & Associates - Lancaster, PA 12/01/2005 - 10/01/2006
Therapist
Provided individual counseling to adults and children. Wrote treatment plans and provided paperwork in
compliance with medical, state, and federal standards.
Samaritan Counseling Center - Lancaster, PA 05/01/1999 - 06/01/2003
Director, Loss and Life Transitions program
Created new program focusing on the effects of trauma, loss, and life change. Developed crisis response team
internally and personally provided crisis response services to faith communities, banks, and other corporations.
Developed, implemented and facilitated three annual child loss conferences for the Lancaster Theological Seminary
and the community. Incorporated individuals' spiritual and religious beliefs in their counseling. Wrote clinical
treatment plans in compliance with medical, state, and federal standards.
Life Management Associates - Lancaster, PA 09/01/1996 - 05/01/1999
Employee Assistance Program Manager
Account Manager for 30+ companies, providing consultation, training, crisis response, and collaboration with
Fortune 500 companies on violence in the workplace and downsizing. Provided individual clinical care to a broad
range of individuals, wrote treatment plans, and complied with medical, state, and federal standards in record -
keeping.
United Behavioral Health - Philadelphia, PA 02/01/1993 - 05/01/1996
National Accounts Manager
Managed internal interdisciplinary team in the implementation of Fortune 500 contracts, account management,
and customer satisfaction. Provided telephonic and hands-on guidance and consultation to approximately 20
organizations including US Airways, Dun & Bradstreet, NY Stock Exchange, and Travelers Insurance.
EDUCATION
University of Maryland 06/01/2005 - 06/01/2005
Baltimore, Maryland
Special education certificate of completion/diploma or in attendance
Number of Credits Earned:1
Union University 01/01/1999 - 01/01/2001
Cincinnati, Ohio
Any degree above a Master's - e.g. Ph.D., Ed.D., J.D.
Number of Credits Earned:24
Enrolled in Ph.D. Program in Psychology
Lancaster General Hospital 09/01/1999 - 09/01/2000
Lancaster, Pennsylvania
Post-secondary education, no degree or certificate
Number of Credits Earned:1
Following training was an on-call chaplain in the Trauma Unit, Oncology, Critical Care Unit, and Cat
University of Maryland 03/01/1996 - 03/01/1996
Annapolis, Maryland
Special education certificate of completion/diploma or in attendance
Number of Credits Earned:1
Post Trauma Syndromes
Chestnut Hill College 01/01/1993 - 12/01/1995
Philadelphia, Pennsylvania
Master’s degree
Number of Credits Earned:45
Alvernia College 01/01/1993 - 06/01/1995
Reading, Pennsylvania
Bachelor's degree
Graduated Cum Laude with a Communications major
Chestnut Hill College 01/01/1992 - 05/01/1994
Philadelphia, Pennsylvania
Master’s degree
Number of Credits Earned:41
Completed qualitative research project: "What is a Spiritual Caregiver?"
QUALIFICATIONS AND ACHIEVEMENTS
Volunteer, Veterans and Military Families
Trained as volunteer for US Chamber of Commerce to assist veterans and military families in job seeking,
providing coaching, resume development, and interview coaching.
US Chamber of Commerce volunteer
Trained by US Chamber of Commerce to provide job coaching/seeking for veterans and military families at one -
day workshop.
WGAL TV presenter
Invited by WGAL TV to be interviewed on solutions to life stressors.
PA State Criminal Background Check
Criminal background check negative as provided by PA State Police
FBI Criminal Background Check
Completed FBI background check for volunteering at Lebanon Veterans Administration
Validation Workshop
Workshop in how to interact with patients with Alzheimer's Disease and other brain disorders, 3 contact hours
Assoc. for Death Education and Counseling
7 contact hours "A Look at Children's Grief and Trauma Issues in Contemporary Society"
Leadership Lancaster
Chosen from the community for leadership training
CERTIFICATIONS AND LICENSES
Healing Touch Program issued by AHN/HT Program
Pastoral Crisis Response Train the Trainer issued by University of Maryland
Certified by the International Critical Incident Stress Foundation as a Train the Trainer for Clergy and Lay People
in pastoral crisis response.
A Look at Children's Grief and Trauma Issues in Contemporary Society issued by Association for Death
Education and Counseling
Certified with 7.0 contact hours
Pastoral Crisis Intervention issued by International Critical Incident Stress Foundaton, University of Maryland
Advanced Course in Grief Counseling and Grief Therapy issued by Association for Death Education and
Counseling
13.0 contact hours
Mental Health Provider issued by Association for Death Education and Counseling
9.0 contact hours
The Art of Dying Conference issued by New York Open Center
20.50 Professional Credits through New York Open Center's Continuing Education Program
Basic and Advanced Training in Critical Incident Stress Debriefing/Post Trauma issued by International Critical
Incident Stress Foundation, University of Maryland
Certified for advanced crisis response for first responders, healthcare organizations, and corporations
Sexual Assault Counselor issued by PCAR
REFERENCES
Name: Hazeltine, Perry
Job Title: Clinical Director
Years Known: 15
Day Phone: 717-***-****
Email: **********@*****.***
Name: Masey, Donald
Job Title: Clinical Director
Years Known: 15
Day Phone: 717-***-****
Name: Shah, Shalini
Job Title: Medical Director, Physician, AseraCare Hospice
Years Known: 3
Day Phone: 717-***-****
Name: Lawler, Kathleen
Job Title: Executive Director
Years Known: 12
Day Phone: 717-***-****
Email: *********@*****.***
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