Teresa A. Spencer

***** ****** ***, *********, ** 44110, 216-***-****, acb35r@r.postjobfree.com

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Experienced Customer Service and Data Entry Specialist

Qualification Highlights:

. Excellent communication skills, highly organized and detail oriented

. Ability to work in a fast paced environment

. Strong customer service skills with many years of data entry experience

. Proficient with Microsoft Office software

. Associate degree in Business Administration and Data Processing

Work History:

Bus Driver, 1993 - 2012 (Cleveland, OH)

CDL Bus Driver Class B with Passenger and School Bus Endorsements

(Regional Transit Authority, Cleveland City Schools, Provide-A-Ride)

. Performed pre-trip/post trip vehicle safety inspections

. Completed daily route logs and maintained compliance with all DOT

regulations

. Operated wheel chair lifts and safely transported individuals with

disabilities to various destination

. Assured that routes were consistently on time, and collected payment

from riders daily

. Received recognition certificates for "Excellent Customer Service and Collision Free Driving Record " with RTA.Three years in a row.

Retail Sales, 2007 - 2011 (Cleveland, OH)

Retail Sales Associate/Commissioned Sales/Cashier for Department Stores

(JC Penney, Dillards)

. Processed all cash/credit transactions

. Assisted customers with shopping needs on the sales floor

. Maintained an organized, clean sales floor/dressing rooms, performed

inventory/merchandising

. Marketing and sales of credit accounts - Received recognition for top

performance of opening credit accounts and overall sales. Pacesetter with

Dillards and Platinum Status with JC Penney

Additional Experience:

Banking/Finance, 5 Years Experience (Cleveland, OH)

Bank Teller for National City Bank and Society Bank. Processed

customer transactions, sales and marketing of additional bank services,

opened new accounts. Processed ATM envelopes and business/commercial deposits daily.

Education:

Certificate, 2013

Townsend Learning Center, Cleveland, OH

Successfully completed 16 week computer training program to update skills

in Microsoft Word, Excel, Power Point, Outlook, Internet, Keyboarding and

10-Key

Associate, 1985

ICM School of Business, Cleveland, OH

Associate Degree in Business Administration and Data Processing

3.8/4.0 GPA, Graduated with Academic High Honors

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