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Quality Assurance Customer Service

Location:
Dallas, TX, 75228
Posted:
November 07, 2013

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Resume:

Tasha N. Thomas

***** ******** **. #****, ******, TX 75228

Home: 214-***-**** - Cell: same : acasuz@r.postjobfree.com

Professional Summary

Business graduate with management experience and exceptional people skills. Versed in Office

Management

Ethics and Customer Service quality and performance . Desires a challenging role as a Human

Resources Clerk.

Core Qualifications

Results-oriented Client-focused

Operations management Financial records and processing

Recruiting Business Development

Excel in code of conduct ethics Accounts Payable/Receivable

Training and development Credit and Collections

Microsoft Office Fast Data/Cold Calling

Computer proficient Candidate Screening via interviewing

Multi-Task Management Mailroom Operations Shipping and Training

Project preparation/carry-out and follow-up Warehouse Receiving and Lotting

Logistics Route Monitoring

Quality Assurance

Experience

Appointment Setter/attendant

December 2012 to Current

Comfort Home Health - Garland, TX client appointment setting, travel/transportation setting,

planned medical equipment delivery requests, prepared routine correspondence between

patients, doctors and healthcare workers, performed basic triage when necessary.

Mail Room Operator/ Warehouse Returns Receiver

January 2010 to June 2012

Safe Staffing/Liquidity Services Inc. - Garland, TX Received, reviewed and sorted mail,

sent corresponding mail to clients regarding product orders, trained and supervised mail room

clerks, performed fast data on clients in collections, took office orders on product bidding,

received products into logistic system, lotted products onto pallets, monitored pallet accuracy,

quality assurance, shipping and receiving,load and unloading, trained new hire on Returns

operations

Night Office Operations and Field Supervisor

January 2005 to June 2011

Greener's Cleaners- Dallas, TX Managed employees on field janitorial duties, performed

quality assurance checks,Monitored multiple databases to keep track of all company

inventory.Provided onsite training.Successfully led key projects which resulted in client contract

renewals.Shipping, Receiving, Loading and Logistics. Recruited and New Hire Candidate

Screening

Customer Service Associate

September

2003 to

October

2005

Office

Depot -

Garland, TX

Cashier trainer, printing and shrink wrapping. Led seasonal projects resulting in high sales

attractions. Loading

and Unloading.Technology Sales and Training

Collections Account Representative

July 2000

to January

2002

G.C.

Services -

Richardso

n, TX

Received inbound calls from clients concerning client automobile contracts with GMAC.

Performed fast data on

high risk clients and clients in third level of collections. Performed Outbound calls via queue.

Office Operations Supervisor

January 2000 to September 2000

U.S. Department of Commerce - Dallas, TX Supervised office clerks on project preparations

for Census 2000. Oversaw Field Operators on Census 2000 project carry-out. Performed Quality

assurance on Census 2000 project follow-up. Developed ideas and executed projects that

resulted in highest acknowledgements in Dallas Region. Recruited and trained new hire.

Education

Associate of Applied Science : Business, 2004

AEC TEXAS INSTITUTE/Brown Mackie University - Garland, TX, U.S.A.

Graduated Magna Cum Laude. Coursework in Business.Deans List Academic Achievement

Award.3.58 GPA

Communications

Southern University - Baton Rouge/Shreveport, LA, U.S.A.

Communications

Louisiana Tech University - Ruston, LA, U.S.A.

High School Diploma : Graduate, 1992

Pelican All Saints High - Pelican, LA, U.S.A.



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