Customer Service Manager

Nataliia Kuchai

E-mail ********.******@*****.***

619-***-****(mobile)

*** **** ******, *** *

San Diego, CA 92102

PROFESSIONAL OBJECTIVE

To enhance the growth and profitability by fully utilizing my professional and highly skilled experiences, customer service skills and cost controlling knowledge in a challenging leadership position through dedicated professionalism, trustworthiness, loyalty, effective business and people management and energetic enthusiasm to contribute to your organization’s business goals and success.

WORK EXPERIENCE

In conjunction with independent contractor services September 2010 - present

Participant of the cultural exchange program Au Pair USA August 2009 – August 2010

Translator/Executive Assistant of Deputy Director December 2008 - July 2009

Huawei Ukraine

- Translated legal documents, i.e. charter documents of the company, powers of attorney from the CEO to his subordinates, work descriptions, work orders; sales contracts, lease contracts and other types of contacts related to the company`s activity

- Converted technical product descriptions and specifications from English to Russian/Ukrainian

- Researched and compiled materials needed for meetings, calls, projects, etc.

- Coordinated document production and projects, as requested

- Functioned as the liaison between senior manager and staff

- Prepared project updates and status reports

- Handled routine correspondence and calendar needs

- Computed personal timesheets and expense reports in a timely manner

- Coordinated travel arrangements and travel itinerary

Commercial specialist/Translator

Ukraine Implementation Services June 2006 – December 2008

- Translated legal, financial and project documentation

- Performed cost estimation of certain products and services offered by the company

- Maintained billing and project cost databases

- Primary accounting responsibilities of the project

- Controlled costs of procurement department

- Responsible for budget reporting

- Administrative functions from the previous position

Personal assistant of General Manager (GM) March 2006 – June 2006

Ukraine Implementation Services

- Translated/interpreted professional comminucations when necessary

- Maintained GM`s work schedule

- Organized and stored paperwork, documents and computer-based information

- Structured and filed activity reports for GM from company departments

Administrative secretary February 2005 – February 2006

Flextronics Network Services Ukraine

- Translated/interpreted professional communications when necessary

- Maintained schedules of meetings/conference calls etc.

- Managed all forms of incoming mail, telephone calls

- Responsible for interdepartmental administrative support to all office departments

EDUCATION

Undergraduate

2001-2005 Bachelor of Linguistics/English, German, Kiev National Linguistic University – Kiev, Ukraine

Graduate - Pursuit

2010 Master of Business Administration, Devry University of San Diego – San Diego, California

COMPUTER LITERACY: Microsoft Office (Excel, Power point, Word) and Microsoft Outlook

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