Customer Service Human Resources

Location:

United States

Posted:

October 31, 2013

Contact this candidate

Resume:

MarCin Miekczynski

Experience:

Abbott Laboratories, Abbott Park, IL (Collebra)

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Human Resources - Data Management Analyst

. Analyzed service tickets to ensure required data is captured and verified

current data to avoid potential feed issues

. Maintained quick turnaround on OMPA transactions

. Consistently achieved Service Level Agreements by troubleshooting

incorrect data, reconciling errors and working with customers to resolve

all issues

. Created positions, Organizational Units, Job Codes and ensured that the

data gathered resulted in quick and accurate updates

. Managed daily ad hoc reports and processed audits for Data Management

Group

. Analyzed and ensured that all core data that feeds to our benefit

providers, payroll, AAP reporting, records for investigations is

accurate.

. Worked closely with Contact Center Agents and Support Center Staff to

ensure that all the information provided is accurate

. Evaluated and processed SAP transactions while maintaining applicable

corporate policies, procedures and data business rules

. Worked with SAP HR Module/SHARP application software and mainframe

computer systems

Brunswick, Lake Forest, IL (Robert Half International)

11/2009 - 01/2010

Customer Service Representative

. Responsible for answering up to 100 calls each day and being the first

line of customer service

. Reset passwords, provided specified information and created a ticket for

each incident

. Escalated the incident if unable to resolve the particular issue

Abbott Laboratories, Abbott Park, IL (Manpower Professional)

01/2008 - 03/2009

Human Resources - Data Management Analyst

. Was responsible for following the governance and processes surrounding

how information is organized and placed in Abbott's HR system of records

. Analyzed service tickets to ensure required data is captured and verified

current data to avoid potential feed issues

. Was accountable for completing all group transactions and sending

confirmation using customer relations management tools

. Consistently achieved Service Level Agreements by troubleshooting

incorrect data, reconciling errors and working with customers to resolve

all issues

. Developed training for high school interns

. Managed daily ad hoc reports and processed audits for Data Management

Group

Macrovision, Schaumburg, IL

07/2007 - 12/2007

Regional Account Manager

. Built revenue-generating relationships with current and prospective

customers for entertainment meta data and media recognition services by

pre-qualifying, prioritizing and eliminating leads

. Achieved significant sales quotas through a heavy call volume of 150-200

outbound calls per day

. Coordinated and delivered all proposals and contracts to client and

initiated and negotiated contract renewal negotiations with customers no

less than 60 days prior to end of term

. Worked with Credit, Legal, Accounting, Client Services and any other

appropriate parties to negotiate, draft and solicit approvals for

proposals, deal points, contracts, etc

. Analyzed accounts by forecasted sales volume and revenue for upcoming

months as well as pricing negotiations and proposals

. Helped facilitate discussions between IT and customer in regards to any

questions that might arise while transitioning from older version to our