Available Upon Request Customer Service, Medical Assistant

Latasha N. Steele

**** *** ***** *********

Birmingham, Al 35215

Phone: 205-***-****

***************@*****.***

Objective:

My objective is to utilize my work experience in a public or private sector where my analytical, technical,

and expertise are valued.

SUMMARY OF QUALIFICATIONS

• Strong Organizational skills and Interpersonal Skills.

• Excellent communication skills, professional phone etiquette, and follow-up skills.

• Strong customer and public relations skills.

• Certified CPR Tech.

• Excellent Leadership skills.

• Accurate type of 50wpm

• Able to multitask

• Knowledgeable of Microsoft word,

Excel, outlook

Work Experience

Head Cashier/ Foodservice Worker (11/2009- Present)

Veterans Administration Medical Center, Birmingham, Al 35235

• Performing cash register duties.

• Stocking and receiving merchandise into the facility.

• Ensuring superior customer service.

• Answering phones assisting customer on ordering merchandise from the facility catalog.

• Assisting customers whom are disable with their seating and meals.

• Receiving and processing merchandise entering the facility.

• Accurate on cash handling

• Managed shelf stocking and pricing activities

• Assist in training new hired employees

Retail Catalog Associate (10/2011-07/2012

JcPenny Incorp.,Birmingham, Al 35173

• Assisted customers with product selection and queries

• Set up store displays

• Receiving and processing merchandise entering the facility thru company POS system.

• Setup new customers account thru company POS system

• Place or cancel order merchandise

• Resolve customer complaints via phone, email, mail, or social media

• Utilize computer technology to handle high call volume

• Take different types of payment methods such as (cash, credit or checks, etc.)

• Assisting customer with ordering merchandise through the company POS system

• Operate a cash register

Medical Assistant (5/2011- 12/2011) Intern Student

Kirklin Clinic, Birmingham, Al 35235

• Assisting doctors and staff with checking patients in and out.

• Obtaining vital signs for doctor(s) and nurse (s) to review.

• Retrieve patient’s charts and organizing the charts in numerical and alphabetical order.

• Learn to manage time effectively to ensure services were on schedule

• Prepares diagnostic test for patients such as EKG’s, and X-ray tests.

• Provide office administrative skills such as filing, answering phones, logging in patients charts

electronically, faxing, copying, documents.

• Knowledge of medical terminology and HIPPA LAWS.

• Clean and maintain exam room

• Daily clean and sterilize medical instruments

• Collect specimens from patients and labeling with correct patient information

Sales Associate (10/2003- 12/2006)

The Hudson Group, Birmingham, Al 35212

• Execute cash register duties that include cash handling, processing credit cards, and personal checks.

• Assisting customers on decision making.

• Working without a minimum of supervision.

• Work as a team member performing multiplies of duties within facility

• Great work ethics and leadership skills

• Reliably open and closing of facility.

• Processing cash reports and data log within the company POS System.

• Maintained daily office duties and clerical skills such as (filing invoices, answering the phone,

directing calls to right location, copying, faxing.

Education

Tri-State Institute- Date of Completion: January 2012

Birmingham, Al

Medical Assisting GPA: 3.04

Knowledgeable of various settings as governed by OSHA and HIPPA Laws.

Knowledgeable of assisting Doctor(s) and Nurse(s) with their orders, making

sure they are done in a timely manner. Knowledgeable of and demonstrated

through hands-on class work ability to data entry, interpreting different

procedures of the patient needs and their Health records, using the proper

handwashing, garbing techniques, proper use and maintenance of laminate

flow sheets, and aseptic techniques. Also became Knowledgeable of

administration of drugs, Sterilization instruments, and medical equipment.

Graduate of Woodlawn High School in 2000

References available upon request

Contact this candidate