Mental Health

Victoria Miles, Ph.D

**** ***** **** ** **********, NY 14589

**********@*****.*** 631-***-****

Client Relations Case Management Staff Training and Development Treatment Planning Crisis Intervention

Psychological Evaluation/Assessment Mentoring and Coaching Medication Management Insurance Billing

Records Management Client Advocacy Program Evaluation Collaborative Team Building

- Qualifications Summary -

Client-oriented mental health professional with many years of experience and a proven history of assessing client needs and providing therapeutic support to hundreds of clients with mental disabilities. Dedicated client advocate passionate about helping those in need and improving the lives of others. Friendly team player with excellent communication and interpersonal skills to easily establish trusting rapport with all individuals. Natural leader with proven training and supervisory skills. Detail-oriented and places a premium on organization & time management.

- Professional Experience -

Addiction Therapist, Lake Grove Medical, Lake Grove,NY 1/13 - 9/13

Conduct psychological assessments and created individualized treatment plans for patients in Suboxone treatment program. Provided addiction/ mental health counseling. Helped patients to reduce dosage needed of suboxone. Provided mental health screeners as needed. Collaborated with Suboxone doctors to provide patients with proper care and medications for additional mental health needs.

Behavioral Specialist, Therapeutic Counseling Services, Port Jefferson, NY 9/09 – 10/12

Conduct psychological evaluations to assess client disabilities and then create individualized treatment plans. Lead clients in counseling/therapy sessions. Address and diffuse crisis situations. Train and mentor case managers in utilizing proper therapeutic techniques and coping skills. Maintain meticulous progress notes/reports for each client.

Senior Case Manger, Transitional Services, Brentwood, NY 3/06 – 3/08

Provided rehabilitative services to clients with mental disabilities. Assessed client needs and led individual and group therapeutic counseling sessions. Mentored clients in developing active daily living skills. Oversaw client medication management and ensured proper medications were ordered and delivered. Interceded and resolved crisis situations. Conducted mental health evaluations & developed individualized service plans for each client. Referred clients to additional clinical services based on individual needs and skill levels. Provided strategic leadership and direction to all staff members. Lead the case management team in weekly client service planning meetings.

* Helped clients to reduce medication intake and reduce the frequency of needed therapy sessions; also supported and aided clients in the transition from a supervised living program to an independent living program.

Therapist, Healing Hearts, New London, CT 2/03 – 8/05

Observed client needs and provided therapeutic services and counseling to numerous clients ranging in age from children to seniors. Led individual and group counseling sessions. Directed and processed client insurance billing.

Counselor (Volunteer), Katrina Family Relief Center, Ormond Beach, FL 8/05 – 2/06

Provided counseling and therapy to families affected by Hurricane Katrina. Mentored and coached families in utilizing effective coping skills to manage emotional distress. Provided families with referrals to beneficial resources and community organizations to find housing, find gainful employment, and arrange personal affairs.

Also possess additional supervisory and leadership experience as the Store Manager of Things Remembered in Waterford, Connecticut, and as the Shift Manager of CVS Pharmacy in Port Jefferson, New York.

- Education -

Doctorate in Psychology (3.91 GPA) – Suffield Academy, Suffield, CT

Advanced Degree in Counseling - Suffield Academy, Suffield, CT

Certified by the AAMA -

Honored with an Award of Achievement from Stanford University, and The Patriot of the Year Award 2012 & 2013 from the Veterans of War Association

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