Customer Service Manager

MARC PRYOR

**** *** ***.

Phone: 323-***-****

Los Angeles, California 90008

PROFESSIONAL HIGHLIGHTS

Baxter Corporation, Los Angeles, California

Present Superintendent Packaging Department

to Provide leadership for

the inspection and packaging operation of lyophized and Albumin

products. Develop

5/2009 strategies to accomplish

production requirements. Ensure support groups are functioning in

accordance with the

needs and direction of

the Packaging Department. Drive for operational excellence in the

areas of cost reduction,

annual productivity

improvements and on time delivery. Facilitate the compliance of

all internal and external

regulatory guidelines

and regulations. Create a continuous improvement culture. Promote

leadership

development and ensure

consistency in personnel policies. Work with Planning and Material

Management

Departments to

optimize scheduling in order to meet sales commitments. Strategize

with Senior Management

(Plant Manager,

Directors, Managers) to gather information and evaluate business

requirements. Participate in

developing training

programs. Interface with FDA and other Governmental agencies.

Partner with International

customers and other Baxter facilities for

projects (labeling, protocols etc.). Investigate and provide

resolutions for

complaints.

Accomplishments:

Team member

for the launching of Hemofil FIS

3 consecutive

years of reduction of NCRs, consistently the lowest within the

Business Unit

Financially

favorable for both spending and budget goals for (3) consecutive

years

The first Department to implement DDFP

3 consecutive

years of a low risk (quality) rating

Led International Team in the

repackaging of recalled product

3 consecutive

years of lowest number of Medical complaints within the Bioscience

Division

Instituted

Accountability Tier II meeting (the only department within the

plant to use this management tool)

Provided

packaged products ahead of VSM cycle times

5/2009 WEG Supervisor (Albumin)

to Oversaw the production

of life saving product. Ensured the process of the production of

life saving product is in

1/2007 accordance with the

company's guidelines and FDA regulations. Managed the pace and

timing within the shift, to

minimize the

possibility of product adulteration, bulk discard, safety

incidents and quality deviations. Investigated

the root cause of any

and all deviations that occur within the shift, which includes but

not limited to interviewing

employee across all

shifts. Coordinated and facilitated the training of employees to

maximize personnel and

employee development.

Enforced all Safety, cGMP, GDP, 5S, HR and all departmental

polices.

Accomplishments:

Established a

departmental Bioburden Reduction Team.

Leader for (2) Kaizens, (1) VIP for

$160k Tier 1 savings and $1M Tier 2 savings pending.

Reduced the number of GDP errors and

Exceptions on the shift.

Participated

in FDA, Isloex, Canadian, Japan, Corporate and EMEA audits.

Fulfilled all

requirements for Lean Instructor.

1/2007 Neutrogena Corporation (Johnson & Johnson), Los

Angeles, California

to

7/2004 3rd Shift Team Lead

Provided day-to-day leadership for 2 (High Volume

and Tubes) manufacturing departments. Drove continuous

improvements such as Labor Efficiency,

Environmental, Customer Service, Quality, Cost and People

Excellence.

Led a Team of 54 permanent and up to 67

temporary employees in running 16 production lines to schedule

and code attainment. Ensured all employees receive proper

training in Safety, GMP, SOP and 5S. Resolved product,

process and equipment issues. Conducted reviews and

administer consistent application of all company policies

and procedures (attendance deficiencies and disciplinary

action).

Accomplishments:

Spearheaded Operator Self-Inspector Program

(Quality Assurance)

Increased production by 40% and raised labor

efficiency from 75% to 98%

Decreased Safety incidents

Reduced the number of Quality and Non-

Conformances

7/2004 Kmart Distribution Center, Ontario, California

to

5/2003 2nd Shift Shipping Supervisor

Supervised and coordinated the activities of

associates engaged in the loading of trucks. Assigned daily tasks

and direct associates as needed to finish

required schedule. Ensured all OHSA and company's regulations are

met while trucks are being loaded. Trained,

developed and improved performance of employees through

observation and feedback. Worked with WMS.

Accomplishments:

Led shipping department from 6th to 3rd

in the district by year end

10/2002 Sherwin Williams Paint Company, Los Angeles,

California

to

5/2001 Assistant Store Manager

Prepared the daily assignments for hourly

associates. Responsible for maintaining adequate inventory levels

depending on the volume of business. In charge of

all warehouse operations. Monitor productivity to ensure high

standard of quality. Assist manager with all

other operational functions with this new store.

Accomplishments:

Help grow

sales from $10k a month to $83k a month in a year and a half

Kept inventory levels within company's

metrics

12/2000 Zolatone (Automotive, Industrial, Marine) Paint,

(A Division of SPII), Los Angeles, California

to

6/1986 Western Regional Sales Manager

Accomplishments:

Created the

first mail campaign within this division

Increased sales 5%

Mann Brothers Paint, (A Division of SPII), Los

Angeles, California

Branch Manager

Accomplishments:

1st year sales of $1.8 million

dollars.

Gained 25% of the competitor's market.

Operations Manager

Accomplishments:

Implemented inventory systems that

increased stock rotation, decreased shrinkage and unexplained

inventory variances.

Reduced overtime by 70% while increasing

productivity

Simultaneously increased the volume of

deliveries and customer satisfaction

Provided cross training of associates

that resulted in higher productivity and team spirit

Instituted the Together Everyone

Accomplishes More concept

Customer Service Manager

Accomplishments:

Redesigned and merchandised sales floor.

Established high customer service

standards and professionalism.

EDUCATION

Hampton University, Hampton Virginia

B.S. Marketing

ADDITIONAL SKILLS

MS Word, Excel, PowerPoint, Lean Green Belt Certification

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