Customer Service Manager
Resume:
Leona Simon email:********@*****.***
Cell :678-***-****
**** ****** **, ******** ** 29125
Objective
To work with a company where there is room for growth.
Education
American Samoa Community College
Associates Degree in General Education
Brigham Young University Hawaii
Bachelor of Social Work
Experience:
Warehouse
Hire Dynamics
September 26,2013- Current
.
Call Center Agent
Barnes Givenski & Associates
August 2012-December 2012
Call Customers to collect past due payments.
Make notations after talking to the customers.
Set up the customers on payment plans.
Collect money from the customers when needed.
Personal Banker
Best Bank August 2007-July 2010
Perform bank transactions accurately and professionally.
Assist customers with withdrawals, deposits, open new accounts, etc.
Prepare paper work and other materials for new accounts.
Follow proper dual control expectations.
Conduct Teller drawer, ATM and Vault Balancing.
Provide outstanding customer service to all bank customers.
Represent the bank in a courteous and professional manner.
Answer phone calls that are received by the branch. Deliver prompt, efficient, and accurate
service.
Work with the customers to solve any complaints.
Make effective decisions when processing exceptions for customers.
Achieve and exceed company set sales goals by selling bank products and services.
Cross Sell alternative accounts to current customers.
Follow up on any prospective customer leads.
Reach individual goal as well as help coworkers reach branch goal.
Lead in sales by setting a positive example.
Open new accounts by reaching out to prospective customers.
Track new accounts opened and prospective sales leads.
Go into the aisle of the store and talk with prospective customers about the products and
services that are offered.
Take part in promotions offered by Best Bank.
Visit local businesses off site and inform them of the products and services that are offered.
Responsible for security and the maintenance of proper cash requirements in their teller
drawer.
Ensure compliance with appropriate bank, regulatory and legal requirements.
Participate in various trainings offered by the company to enhance skills and knowledge.
Learn the new products and services that are being offered by Best Bank.
Work on problem solving skills to better assist customers in a professional way.
Enhance sales techniques and generate new approaches.
Assume responsibility in absence of the Branch Manager and Assistant Branch Manager.
Other duties and tasks as assigned.
Swing Manager
RaceTrac Petroleum Jan 05-Feb 07
Managed sales operation, and accounting for the store
Provide excellent customer service to the customers
Charged with providing associates with supervision and development
Checked vendors in and out of store
Performed daily and monthly inventory of the store products
Make sure drawers were balanced at the beginning and ending of each shift
Making sure that the shelves were fully stocked.
Teacher
Wonderland Academy Feb 03-Nov 04
*Planned, organized, and implemented individual and group instructional activities.
*Coordinated with all other staff in a team approach.
*Demonstrated excellent customer service to children and families.
*Provided nurturing, support, and inclusive approach to all children.
*Assisted children with eating, toileting and during the nap time.
*Ensured to attend ongoing in-service and continuing education training.
Intern
Kalihi Palama Mental Health Clinic Aug 01-May 02
Make sure patients about awareness and observed facilities of fire, safety and health
regulations
Find out needs, abilities and behavior using various methods such as observation, interview
and also participated in program development
Responsible for delivering therapy for difficulties related to depression, social and
interpersonal problems, anxiety, addictions etc.
Conducted Intakes for mental patients.
Completed reports on the patients.
Helped patients with living situations.
Conducted classes for patients.
Conducted in-home visits for the patients.
Contact this candidate