Sales Customer Service
Resume:
Sherry Karle
San Antonio, Texas 78252
JKarle@satx,.rr.com
OBJECTIVE: Clerical Assistant/Customer Service
Consumer Relations
SUMMARY OF QUALIFICATIONS
* 15 yrs experience in Consumer travel reservation/ticketing industry
* Airline, rail, and cruise line ticketing
* Cruise Payments
* Travel insurance Claims
* Ticketing/Shipping/Receiving Service Clerk
* Customer Relations Department
* 10 yrs experience in consumer relations; expedited resolutions for customer challenges in ticketing/sales
EXPERIENCE
Ticket/Shipping/Receiving Service Clerk / Consumer Relations Agent
* Ticket assembly, invoices, quality control, assessing/adjusting records when required.
* Taking internal/external calls.
* Cruise payments, verification on cruise payments before billing.
* Travel insurance claims, determine fees applied on reissue and fare difference, so customer can be reimbursed on unused travel ticket.
* Process incoming/outgoing mail as well as internal mail distribution.
* Filing, receiving documents by Vendors, Carriers and Customers are filed alphabetical order.
* Checks received on a daily basis by Vendors that are made out to Travelocity and or the customer, are scanned and copied, then distribute to the correct entity.
* Ques (problematic internal files),working on problem records, such as lost tickets, tracking packages, address changes, double charges, voiding and return tickets.
* Ordering Iatan cards (discount travel cards) and conducting orientation classes for all new employees explaining provided benefits while using your Iatan cards.
* Process high volume complaint letters/faxes on a daily basis, determine course of action for resolution, calling customers with assigned case numbers.
* Accessed passenger records, requests and established files for record.
* Transferred records to customer relations department (CRD) agents for customer resolution.
* Skills
* Native Sabre
* Microsoft Excel
* Outlook
* Microsoft Access
* Copy machine
* Scanning documents
* Fax machine
* Operating mail post machine
* Ordering office supplies
Sales
* Sales, merchandising and supervision of floor sales for major department store. Responsible for multiple tills ingoing and outgoing cash flow (getting monies for other drawers and large deposits).
Communications
* Extensive experience using Microsoft Word and Excel programs
Team building
* Built rapport and coordinated with coworkers, successfully provided resolutions for travel customer complaints
* Travelocity recognized for impressive flexibility and adaptability - October 2012
EMPLOYMENT HISTORY
* 1998-Present Consumer Relations Department, Ticketing/Shipping/Receiving
Agent, Ticket Assembly Department at Travelocity.com, San
Antonio, Texas
* 1994-1998 Sales Clerk and Supervision of floor sales, Foley’s Department
Store, San Antonio, Texas
EDUCATION
* Graduate of Southwest High School, San Antonio, Texas, June 1992
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