Quality Control Management
Resume:
Michael L. Craghead
Fishers, IN
*****************@*****.***
PROFESSIONAL PROFILE
A Quality/Continuous Improvement leader and Engineering Project Manager with over 25 years of experience and a proven track
record of delivering Quality and organizational performance improvements. Six Sigma Master Black Belt certification with degrees
in manufacturing management, microprecision technology, electrical engineering. Successful leadership in Quality and Continuous
Improvement, Project and Business Engineering Management strategies, and Quality Managements Systems for global multi-site
manufacturing organizations.
CORE COMPETENCIES
Lean Six Sigma Management Continuous Improvements Six Sigma Tools
Project Management Stage-Gate Development Kaizen Facilitation
New Product Development/Launch Customer Focused Quality Improvements Quality Management Systems
Customer Development AS9100/ISO9001 Management Performance Metrics Development
PROFESSIONAL EXPERIENCE
Jarden Home Brands (Seller of multiple retail products) 2012 – 2013
Senior Quality Assurance Engineer
Established and led supplier quality development and the quality process in new product introduction. Trained engineering and business
units on Quality Function Deployment (QFD), Kaizen events, Stage-Gate Development and strengthening Quality Management Systems.
• Led Kaizen events to make business improvements in operations and marketing. Improvements streamlined a marketing process to
reduce quoting process lead time by 60% and reduced the sales quoting process time by 45%.
• Trained company on QFD technique to transform customer needs in engineering design criteria
• Reduced Product Development time by involving QA early in the design process. Involvement earlier in the process and project
management that reduced design errors, assisted in completing compliance, and reduced design time by 20%.
• Improved Quality Management System (QMS) documentation resulting in improved quality at facilities in Minnesota. Ohio, Indiana,
and China.
Ozark Mountain Technologies (Chemical processor for Aerospace and Defense materials and automotive parts) 2008- 2012
Assistant Quality Manager
Led the Quality Management function in maintaining the AS9100/ISO9001 Quality Management System. Managed activities to drive
continual improvements in quality, customer satisfaction, and financial performance. Lead Management Representative for team of 20
Quality Engineers and 6 Managers.
• Improved Quality Management System (QMS) and company training to comply with new Rev C AS9100/ISO9001, company
achieved 4 successful assessments with zero non-conformances.
• Managed and monitored the Corrective Action system, implemented strong root cause analysis and reduced open Corrective Actions
from an average of 58 days to less than 14 days.
• Created multiple business metrics to monitor, maintain, and improve business efficiencies. The metrics enabled the company to
increase profits by 12%.
Brewer Science Inc. (Chemical manufacture for electronic discrete devices) 2004-2008
Global Traffic Unit Manager
Managed and monitored the performance of multiple global traffic units in the delivery of chemical products. Lead training of shipping
departments in Lean Manufacturing techniques to improve safe and timely delivery of hazardous materials to customers.
• Improved Global shipping performance by 35% and reduced errors from 20% to less than 3%. FAA reviewed 200 shipments with no
errors identified. Received FAA praise for using new FAA standards one year before required released dates.
• Redesigned Shipping Department to decrease product shipping times 15% faster shipping times while reducing the shipping area
required by 30%.
Michael Craghead Page2
Production Supervisor
Led a team of chemical engineers in installing manufacturing metrics to monitor and improve operations performance. Implemented SPC
into manufacturing to improve quality.
• Praised by multiple customers for strong training program. Two customers used program to benchmark their companies.
• Trained manufacturing engineers in root cause analysis, trouble shooting and SPC tools to reduce Corrective Action resolution times
from weeks to days. Open Corrective Actions dropped by 36% the first year and continued to drop.
• Created a successful SPC program that improved manufacturing consistency of products by 80%
Burleigh Instruments (Designed scanning probe microscopes & optical profilometers for scientific & medical field) 1998 -2003
Project Coordinator & Business Engineering Manager
Managed 23 engineers and coordinated engineering projects. Designed and implemented a Reliability Measurement and Test
Department. Led multiple functions and implementation teams that successfully addressed small details while retaining focus on long-
term goals and critical business objectives.
• Reliability Measurement and Test Department achieved repair cost reduction and decreased first year failure rate of product from 30%
to less than 1.5%.
• Implemented new stage-gate product development processes that improved time to market from more than 36 months to 15-18
months.
• Managed 6 to 10 projects annually and engineering financial budgets of $6 million.
Product Engineer
Directed process for transfer of new products to manufacturing. Trained and assisted manufacturing in implementing new product
assembly processes.
• Led cross-facility projects to share best practices and improve standardization across the business division resulting in productivity
savings of 12% in cost the first year.
• Adapted readily to a dynamic environment and handled multiple projects at one time. Successfully transferred 5 projects into
manufacturing within twelve month of joining the company. Promoted to Engineering Manager because of project performance.
• Selected and qualified new suppliers and existing vendor base to reduce manufacturing cost by 33%.
SLM-Aminco Instruments (Scientific instruments for medical, quality control, and pharmaceutical research) 1988 -1998
Operations Manager
Directed the development and manufacturing functions for the operations division. Identified and assessed organizational goals while
focusing on effective client management through positive customer service and organizational results.
• Led a team that implemented a new Quality Management System (QMS) and achieved ISO 9001 certification in 11 months’ time
period.
• Reduced manufacturing lead times from 78 to 48 days with improved supplier development and Just-In-Time planning.
• Introduced cellular manufacturing, reduced the size of facility by 63% and improved production speed and volume by 25%.
Senior Manufacturing Engineer
• Developed, implemented, and managed the Quality Control Department, reduced machined parts failures by 60%.
• Reduced repairs by 45% by implementing a strong Corrective Action system.
• Implemented a Just-In-Time program that reduced on-hand inventory by 47% and reduced inventory storage by 60%.
• Created SPC metrics tool in manufacturing to identify potential weaknesses and drive improvement efforts. The tool identified 28
production processes weaknesses within the first 3 months.
EDUCATION
Lean Six Sigma Master Black Belt Villanova University Philadelphia PA.
Certificate No: VILC153743
Bachelor of Arts (Manufacturing Management) Eastern Illinois University Charleston IL.
AAS (Electrical Engineering) Parkland College Champaign IL.
AAS (Microprecision Technology) Parkland College Champaign IL.
PROFESSIONAL TRAINING/DEVELOPMENT
Lean Master Black Belt Certification Villanova University
• Project Management Villanova University
• Lead Auditor AS9100/ISO 9001 Ozark Mountain
Technologies
Total Quality Management Rochester NY
Continuous Improvement and Team Training Conway Training
ISO 9001 training Spectronics Instruments
MRPII Training Oliver Wright Training Center
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