Manager Customer Service
Resume:
Heather Zingmond
Lauderhill, Florida 33351
*********@*****.***
CAREER SUMMARY : 15 years of experience in Property Management and Property Services.
STRENGTHS : Excellent leadership skills
Great multitasking and time management skills
Top-notch customer service skills
Able to meet goals and deadlines
Promotes teamwork
Self-motivated
PROFESSIONAL 7/2013 – 10/2013 Kent Security
Coral Springs, Fl.
EXPERIENCE : Operations Manager
Managed all business operations of the Broward division
Reduced overtime, call-outs and turnover within that division
Accountable for 7,850 billable hours weekly
Ensured security coverage for 38 contractual accounts
Prepared weekly payroll and schedules for 162 Security Officers
2011-2013 Miami Subs
Lauderhill, Fl.
Restaurant Manager – Evening Shift
Ensure service provided is presented accurately, promptly, professionally and in a friendly manner
Oversee all operation of restaurant and staff
Give customers a great experience to remember so they will keep coming back
Verify accuracy of daily revenue, completion of documentation and preparation for back deposit
Create a pleasant dining experience for all customers and working atmosphere for employees
1996-2001 Miami Management, Inc. Sunrise, Fl.
Licensed Community Association Manager
Responsible for the day to day operations of two (2) condominiums and six (6) homeowner associations
Ensured compliance with all State Statutes governing Florida Associations
Liaison between Board of Directors and membership
Monitored all contractual services and obtained proposals for required projects
Prepared annual budgets, processed accounts payable and enforced delinquent assessments
Conducted monthly and annual membership meetings
Enforced all rules and regulations fairly and consistently
1990-1995 Gold Coast Property Management Sunrise, Fl.
Senior Property Manager
Responsible for the daily supervision of six (6) condominium and two (2) homeowner
associations
Available to other Property Managers for assistance and guidance
Prepared all resale/rental paperwork for Board of Director consideration
Complete weekly property inspections to ensure aesthetic compliance and maintain
property values
Worked closely with associations CPA firm to keep delinquencies low
O T H ER SK I L LS : Microsoft Word * Outlook*Problem Solver* Detailed Oriented* Flexible* Hard Working*Accepts Responsibility* People Skills*Dependable*Punctual
References available upon request
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