Customer Service Quality Assurance

Location:

Posted:

October 30, 2013

Lisa R. McDowell

Cell: 614-***-**** Email: **********@*****.***

Skills

Computer: Windows 2000/XP, Microsoft Office, SAP, Labware

Lab Work: Bacterial analysis, cell differentiation, HPLC and Organic food analysis,

embryo development, Microbiology

Core Competencies: Team building, troubleshooting abilities, detail-oriented, strong

oral/written

communication

Employment History

12/12-Present T.Marzetti Quality Analyst

Primary responsibilities: Preform analytical test on raw and finished products. Work closely with production

to maintain the upmost quality. Hourly perform line checks and sample checks to verify package labels and

box labels. Swab production areas for microorganisms. Maintain product records for audits and calibrate

instruments on a daily and weekly basis.

2/12-12/13 Boehringer Ingelheim Scientist I

Performs chemical and physical test on pharmaceutical products using various instrumentation. Helps senior

scientists in the development of methods and accurately document results according to cGMP.

Certified in UV, Dissolution, pH and Density testing

5/10 – 2/12 Coca-Cola (Spherion) Chemist I

Primary responsibilities: Providing guidance and direction to technicians and production management about

the quality assurance of the syrup batches. Maintain a Continuous Blending System including beverage

preparation.

Played vital role in the plant achieving “Gold” standard of the last two Quality audits

Developed automated tracking system for all batches tested in the lab (81M gallon producing plant)

Implemented new sanitation requirements for the cleaning of the lab, which decreased labor hours

for cleaning

Preformed monthly and annual audits of the lab and its procedures according to cGMP

08/08 - 5/10 Verizon Wireless Finance Service Advisor

Primary responsibilities: Communication with clients via the telephone to obtain company revenue through

debt collection. Maintain monthly goals to maximize shareholder profitability.

Exceeded collections goals monthly and received top service advisor on two separate occasions

Responsible for negotiating payment plans with numerous clients, which benefited the company and

the client

Received three quality call awards for my dedicated customer service skills

Education

Capital University – Bachelor of Science in Biology, June 2011