Customer Service Manager

Nada Aboul Hosn

* ************* **. ****: 416-***-****

Toronto, Onta rio; M1T-1N3 N *******@*******.***

SKILLS

1. Strong management skills.

2. Advanced verbal, writ ten, and interpersonal communication skills.

3. Excellent customer service skills.

4. Computer and internet skills.

5. Highly adaptable; able to work both independently and as part of a team.

6. Ability to work well in a fast-paced environment.

7. High level of responsibility; very punctual.

EDUCATION

1987 -1989

Bei rut University College (Bei rut, Lebanon)

1. Obtained B usiness Management Diploma.

2. Honor Roll student with a GPA of 3.5/4.0

Certifications:

3. Proctor and Gamble Certificate of Cosmetics

4. Fully Licensed Ear Piercing Certificate

EXPERIENCE

Pa rt-time Cosmetic Sales Representative

201 1-

Royal Cosmetics (Toronto, ON)

P resent

5. Responsible for the management of various accounts

t hroughout the GTA

6. Specifically recommend and supply various cosmetic

p roducts for salons

7. Ensure that all client’s needs and expectations are met

effectively

8. Provide detailed t raining for new products to employees

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2000 -

Cosmetic Manager / Acting Store Manager

P resent

Pha rmasave Pha rmacy (Toronto, ON)

9. Primary Key holder – Opening/Closing store duties.

10. Responsible for daily store operations.

11. Balanced and maintained daily cash drawers and receipts

12. Full control over Product ordering as well as special orders.

13. Attended Annual Buyer Trade Show on behalf of the store.

14. Strong Customer/Supplier relations.

EXPERIENCE (continued)

Team Lead

1994 – 1997

Celestica I B M (Toronto, ON)

15. Responsible for employee scheduling and supervision.

16. Daily activity report preparation and meeting management.

17. Worked closely with management and Engineering

department.

18. Computer inspection and t roubleshooting.

Assistant Store Manager 1991 - 1994

Beckers (Toronto, ON)

19. Provided Excellent customer service

20. Took care of employee training and scheduling

21. Given the responsibility to open and close the store.

22. Responsible for handling the on-site Postal Office duties

23. Carried out accurate monthly store inventory

24. Balanced and maintained daily cash and receipts

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R eferences Available Upon Request

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