Customer Service Manager
Resume:
Dawn RaSchell Moore
Bremerton WA 98337
*********@*.***
Objective:
Seeking a long term work-at-home marketing position with a stable profitable organization
utilizing my accomplished skills in telesales and appointment setting strategies and techniques.
Summary of Qualifications:
• More than 15 years experience in professional telesales and appointment setting
• Accomplished in advanced gatekeeper strategies and closing techniques
• Skilled in identifying and targeting decision makers
• Able to create effective systems for critical follow-up management
• Effective in overcoming objections in a calm, authoritative manor
• Proficient computer skills
Professional Experience:
• Advanced customer service with an emphasis on defusing customer complaints
• Experienced in both inbound and outbound cold, warm, and hot leads
• Excelled in composing scripts, ad-copy, letter writing, email campaigns
Highlights of Experience:
• Continuously recognized as top producer
• Awarded prestigious commendation for stellar yearly performance
• Completed various seminars, webinars, and e-courses in the areas of sales and marketing
Work History:
Ultimate Marketing Group
Senior Account Manager
Port Orchard Washington
April 2010 to June 2012
Charged by the restructured management team with a variety of member communications, I not
only worked the phone, I also wrote web content, permission marketing campaigns and
advertising copy. My mission was to present an array of new options to pre-existing members.
Most members were disgruntled over the change in management and resisted coming to our
office for presentations. It was my job to entice them. Expectations to maintain quota created a
high pressure sales environment combined with the intricacy of maintaining a professional and
empathetic demeanor.
My Web Gal
Account Manager Team Leader
Castle Rock Washington
January 2004 to July 2010
Worked as virtual marketing professional managing hundreds of current, past and potential
clients. Responsible for permission marketing campaigns as well as promoting online presence
through blogging, social media, and cold calling.
Tagged Publications
Owner/Advertising Sales Representative
Western Washington/Southern Nevada
March 1997 to July 2007
Over saw the complete process of publishing various tabloids, blogs, and web based content
covering local news, cultural events, politics, and other points of interest. I worked one on one
with business owners to create a presence in the local community both in print and online to
promote a “support local business” movement within communities.
Contact this candidate