SUMMARY
Senior Administrative Assistant with over 10+ years of strong interpersonal
and organizational experience. Ability to multitask and overcome a variety
of daily challenges while maintaining core responsibilities and a smile.
Great communicator and self-starter who likes to work alone or in teams.
Looking to join a team of employees who love what they do, so I can
contribute my expertise and skills to the company's growing successes.
EXPERIENCE
The Direct Support Professional I 2011-2013
San Antonio State Living Center, San Antonio, TX: Serve people with
intellectual and developmental disabilities who are medically fragile or
who have behavioral problems.
Duties and Responsibilities:
1. Routine and emergency care treatment and training for specified
individuals; with developmental disabilities routine and crisis
situations.
2. Grooming, bathing, feeding, observing, and reporting client conditions
and behaviors
3. Interacting with clients therapeutically, participating in
individualized training and/or active treatment programs.
4. Accurately document client behavior(s) throughout the daily schedule,
including response to home activities, home training and unusual
incidents.
5. Use of simple and/or routine duties while decision making is based on
simple and well-defined guidelines.
6. CPR and AED Certified
Sr. Administrative Assistant 1994-2010
Executive Business Services, Temecula, CA: Successful software development
and distribution company specializing in government contracting, workforce
management, email marketing, and entertainment game applications.
Duties and Responsibilities:
7. Coordinate, scheduled, and facilitated inter-departmental and company
meetings including video conferencing, luncheons, travel arrangements,
and itineraries while maintaining employee work schedule calendar.
8. Created and maintained versions of various office policy and sales
documents including cover sheets, standard daily operating reports, and
marketing response letters.
9. Assisted marketing team with tradeshows and seminar planning including
shipping, collateral inventory, and preparation of supplies.
10. Executed word processing projects, including large-scale mailings,
correspondence, and manuals.
11. Acted as liaison between management and field sales staff to ensure
cohesive communications.
12. Coordinated the interviewing process between management and 'new hire'
candidates.
13. Assisted Executive Management and out-of-town clients with travel,
hotel, and car service arrangements.
14. Communicated with inbound contacts to handle initial direction of
business relations.
15. Arranged for repair and maintenance of office equipment, maintained
inventory of office supplies, receive and sort mail, and send and receive
packages.
16. Provided multi-line reception services for busy headquarters including
sales, support, and administrative operations.
EDUCATION
GED 1994
Mount San Jacinto College Coursework: Bus. Communications, Introduction to
Marketing, and American Sign Language
ADMINISTRATIVE SKILLS
Calendars / Scheduling
Mail Merge / Form Letters
Reception and Greeting
Filing, Faxing, and Scanning
Order Fulfillment / Shipping and Receiving
Event Registration and Event Management
TECHNICAL SKILLS
Operating Systems; Windows 98 - Windows 7
Software: MS Office (Word, Excel, PowerPoint, Outlook); Clientele,
Publisher: DocStar, IE/Firefox/Safari/Chrome, ICQ/Messenger, Keep-InTouch,
Photoshop, Vtiger, SugarCRM
Hardware: Fax Machines, Printers, Scanners, Copiers, Label Makers, and
Multi-line Phone Systems
REFERENCES AVAILABLE UPON REQUEST