Customer Service Pvt Ltd

Mrs. SUMATHI T No. *, Ammakanamal St,

Sarathy Nagar,

West Saidapet

Chennai - 15

Contact: 996-***-****

Email: ************@*****.***

Objective

To become a through Professional Related to my Academic Background to Meeting New Challenges and Enhancing Knowledge and Willingness to Learn Something New Always

Educational Qualification

B.com in Madras University

Diploma in Commercial Practice at SICE, Taramani

SSLC in Corporation Girls Higher Secondary School

Technical Qualification

Typing English Junior Grade Passed in First Class with Distinction

Typing Tamil Higher Grade Passed in First Class

Well Known Ms Office. (Word, Excel, PowerPoint)

Computer Skills

Operating System :MS-DOS, Windows 98 & 2000

Languages :C Basic, COBOL

Packages :Ms-Office, (Word, Excel, PowerPoint, Access)

RDMS :FoxPro, Oracle, & Internet & Emails

Professional Experience

1. Period: August 2012 – August 2013

Company: TAAJ BPO Virugambakkam, Chennai - 92

Designation: Working Partner and Team Leader

Nature of Jobs: Email Correspondence with Clients

Troubleshoot the teams

Maintaining the Attendance Report

Maintaining the Expense Report

Maintain the Employees Records

Follow up the Tracking sheets

2. Period: Feb 2012 – Feb 2013

Company: KENSIUM SOLUTIONS PVT LTD Arumbakkam, Chennai - 106

Designation: Quality Auditor

Nature of Jobs: Final Checking with vendors files

Clearing the Vendor Queries

Troubleshoot the Vendors.

Generate the Error Reports to Vendors

Daily Updates Follow up

3. Period: Nov 2011 – Feb 2012

Company: IB SOLUTIONS PVT LTD. Saidapet, CH - 15

Designation: QA’s

Nature of Jobs: Final Checking with In-house File

Troubleshoot the Teams

Generate the Error Reports

Daily Updates Follow up

4. Period: Dec 2006 – Nov 2011

Company: INSCRIBE BPO PVT LTD Adyar, Ch - 20

Designation: Data Conversion Technician

Nature of Jobs: Quality Controller

Final Checking

5. Period: Jan 2005 – Dec 2006

Company: MOTHERLAND SOFTWARE

Adyar, Ch – 20

Designation: Data Conversion Technician

Nature of Job: Done All Sort of Data Entry Jobs

Final Checking

6. Period: Oct 2004 – Dec 2004

Company: SUNDARAM SOFTWARE TECHNOLOGIES

Adyar, Ch – 20

Designation: Cad Design & Office Assistant

Nature of Job: Office Assistant

Receptionist

Typing with the Estimates

Solving the Customer Queries

Outbound Phone Calls Attending

Taking the Print Out for Customers

Handling the Customer Queries

Maintain the Expense Report and Cash

7. Period: Sep 2003 – Sep 2004

Company: ELECTRONIC TEST AND DEVELOPMENT CNTR

(Govt of Tamilnadu)

Thiruvanmiyur, Chennai – 041

Designation: Apprenticeship Trainee

Nature of Jobs: Customer Service Cell

Report Typing

Solving the Customer Queries

Attending the Inbound and Outbound Calls

Instrument Handling

Reports Handling

Maintaining the Daily Records

Maintaining the Calibration Reports

Follow Up the Customers Queries

Vendor Forms Maintaining

Personal Information:

Father Name: Thanikachalam

Husband Name: Stanley Moses

Marital Status: Married

Date of Birth: March/10/1985

Gender: Female

Permanent Add: No. 1, Ammakanamal St,

Sarathy Nagar,

West Saidapet,

Chennai 600015.

Yours Truly

(Sumathi. T)

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