Customer Service Representative

Kevin McConnell ****************@*****.***

****-* ***** **** ** home 530-***-****

Redding, CA 96003 cell 518-***-****

Education

State University of New York at Oswego (May 2011) Oswego, New York

Bachelor of Fine Arts with Graphic Design Emphasis

GPA: 3.27 / 4.00

Work Experience

Sutherland Global Services, Rochester NY 5/12 – 4/13

Customer Service representative – take phone calls from customers and

explain/adjust bills, take payments and change services

Total Pool Management, Rochester NY 9/12 – 2/13

Pool Manager – Managing, hiring, scheduling, and training lifeguards, overseeing that

the indoor pool was properly maintained and staffed.

Williams Lea Corporate Information Solutions, Wheeling WV, 7/11 – 4/12

Presentation Specialist – desktop publishing, electronic data entry, and proofreading

in Microsoft PowerPoint presentations, Excel spread sheets, and Word documents to

fit client’s needs and visual aesthetic

East Coast Metal Systems, Office Technician, Bellaire OH, 6/09 – 1/11

Created spread sheets and organized electronic data

Filed, labeled, and organized folders and other documents

Operated the large document printer and copy machine

Empire Architectural Systems, Warehouse Employee, Johnstown NY, 6/07 – 8/08

Assembled and packaged commercial windows

Created and cleaned mechanisms for window construction

Skills and Proficiencies

Computer Skills:

Fluent in Mac and PC platforms

Full understanding of Adobe Photoshop and Illustrator

Ability with Adobe Dreamweaver, Flash, and InDesign

Working Experience of Microsoft Suite including PowerPoint, Word, and Excel

Understanding of Lightwave Animation and Final Cut Pro

Able to type 78wpm

Design and Drawing:

Understanding of the use of typography

Understand and use the principles of design

Basic understanding of figure drawing

Awards and Achievements

2007-2011 Dean’s List SUNY Oswego

2010 President’s Award in SUNY Oswego’s Tyler Art Gallery Juried Student Exhibition

2007 Academic Excellence in English Scholarship

2007 Gloversville High School Art Excellence Scholarship

2007 Fulton County Art Show First Place Winner

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