Jonathan Li
**** ********** **** *** *****: 805-***-****
Fremont, CA 94538 Email:
**.********.*@*****.***
Objective: To obtain a full time position of Technology Support
Specialist, starting in November 2013
Education: Rochester Institution of Technology
Bachelor of Science in Information Technology
Graduated 2008
Skills: Java Programming, C++ Programming, Cyber, LAN/WAN
Administration, Network Installation, Network Operation,
Application Wireless Networking, Routing and Switching,
JavaScript, HTML5, CSS, MySQL, UNIX, JavaScript, JQuery,
JSon, PHP
Experience:
SnapVRS West Regional Director, Pearl River, NY December, 2009 -
November,2010
. Directly managed, supporting and assigning field service
representative and customer with a pre-defined area
. Assisted FSR, customers and clients with the installation process of
the videophone and other authorized company products
. Supported and configured networks and routers to support the
videophone and other authorized company products
. Educated customers and clients on use and features of the videophone,
the company's service and other company products and services
. Maintained field service report
. Performed community outreach activities to build relationship within
the Deaf/Hard of Hearing community
. Supported field service team by traveling to tradeshows, events, and
convention. Staff the exhibit booth, network with attendees and
promote the company's products and services.
Apple Store Specialist, Rancho Cucamonga, CA November, 2009-November,
2010
. Translated "techno-speak" into layman's teams
. Developed complete solutions based on customers' specific needs
. Inspired a whole new generation of Apple enthusiasts with our training
and support services
. Provided an amazing, personalized shopping experience to each and
every customer
IBM AIX Accessibility Team Lead Austin, TX May, 2006 - December 2006 (CO-
OP)
. Development team for AIX Infrastructure featuring the Gnome Accessible
desktop using Gnome/X Package
. Compiling in UNIX Bash Shell, testing Gnopernicus, SVRE, EMACSpeak,
and AccessX Applications
. Assisted in porting, testing, and installing Gnome 2.14 on AIX,
including desktop features and assistive technology solutions
. Implemented and documented screen reading, magnification, mobility and
hearing impaired accessibility packages for AIX systems
. Responsible for reducing errors in the Gnome Accessible desktop
environment on AIX
. Wrote software bundle for the installation of multi-AT tools for AIX
operating system.
RIT Website Developer Rochester, NY December, 2005-March, 2005
(CO-OP)
. Developed software using ASP.NET, VB.NET and SQL for a three-tiered
web application used to store, retrieve and present technical
. Maintained data for military hardware such as ships and airplanes. My
responsibility was to implement a Global website with SQL Server in
the LEEDS website development.
Citigroup SQL Developer New York City, NY May, 2005- September 2005(CO-
OP)
. Utilized SQL coding to implement a Global E-reports system. Based in
Microsoft SQL Server 2000, converted legacy PERL scripts to SQL.
. Engaged the full life cycle of the project development, testing,
debugging and implementation. This system enabled users worldwide to
FTP reports to the global data warehouse and view them using a
proprietary front-end web product. The load of the e-reports is what I
was responsible for.
National Science Foundation Website Developer
Arlington, VA
May, 2004-September, 2004(CO-OP)
. Worked with the NSF FastLane Programming Team conducting usability
Studies on the FastLane Proposal processing website to ensure
compliance with Section 508 of the Americas with Disabilities Act.
. Maintained and supported PCs in conference rooms, installed standard
and shared software packages in PCs, and networked PCs and printers to
the NSF LAN, provided technical support to NSF staffs in support of
panel reviews, distinguished lectures, trainings and workshops.