Medical Assistant Customer Service
Resume:
Winthrop Maynard, MPA
*** ***** ** ( Houston, TX 77006 ( *********@**********.*** (
Dedicated and Accomplished Professional.
Versatile and skillful professional looking to usher your organization
towards achieving its goals
SUMMARY OF QUALIFICATIONS
. Masters graduate with more than 19 years of experience in the allied
healthcare industry who possesses a broad spectrum of skills and
expertise, including: administrative, operational, clinical, budgetary
responsibilities, and human resources functions.
DEMONSTRATED RESULTS
> Healthcare Administration - proven track record of highly effective
strategic planning and implementation, within or under budget, while
providing optimal healthcare management and clinical services.
> Clinical - comprehensive understanding of medical, legal, regulatory, and
accreditation standards, ensuring work consistently meets or exceeds
recognized standards of practice.
> Ethics - thorough knowledge of theory and principles related to
healthcare ethics and practices applicable to the management of health
care delivery systems, clinical operations, procedures and protocols.
> Personnel Development - provides clinical and administrative training,
coaching and education to staff, elevating their skills to ensure
successful job performance;
> Compliance - performs all services while adhering to policies,
procedures, and protocols to ensure compliance with organization,
program, federal, and state requirements
> Acclaim - attained Dean's List and Magna Cum Laude distinction, 2011;
Honorable Discharge, 2000; Honors Graduate, Leadership Development
Training, United States Army MEDDAC, 1999; while on Active Duty earned 6
Army Achievement Medals for excellence and attention to detail, 1992-
1996.
Proven Methodology
> Leadership - demonstrated ability to lead teams of professional
healthcare providers to meet or exceed quality standards, managing
workflow, budgets, and operations concurrently while enforcing,
monitoring, and achieving multiple quality standards.
> Programmatic Leadership - consistent excellence in program development
and implementation.
> Performance-Driven Approach - highly organized performance with capacity
to multi-task without compromising quality standards; managing time
commitments through proper planning and workflow to maintain strict work
schedules.
> Method Development & Evaluation - composed, designed, and administered
comprehensive evaluations, testing, and validation processes for
individuals and programs.
> Patient Care - effectively provided quality health care services to
diverse patients under varying circumstances and in a wide range of
clinical and field settings to enhance outcomes.
Winthrop Maynard, MPA
600 Bomar St ( Houston, TX 77006 ( *********@**********.*** (
New York Nasal and Sinus Center, New York, NY
September 2011 to May 2013
ASSISTANT OFFICE MANAGER
. Maintained steady patient flow by supervising schedules and correcting
time gaps and overlaps
. Assisted with patient diagnostics as needed
. Managed and overseered the practice budget in conjunction with the Office
Manager
. Ensured that the establishment complied with medical guidelines, ethics
and laws
Lehigh Valley Hospital-Muhlenberg, Allentown, PA March,
2008 to September 2008
Medical Assistant
. Efficiently conducted diagnostic assessments, including patient medical
history; EKG; visual acuity; pulse oximetry; vital signs; and audiograms.
. Provided exceptional patient/customer service, combining professionalism
and product/service knowledge with highly effective communication and
interpersonal skills.
. Professionally dealt with issues of confidentiality, capably handling
discretion and good judgment in complex situations.
NEUROTOLOGIC ASSOCIATES, New York, NY
March 2002 to August 2006
Vestibular Technician
. Enhanced performance and quality of service by effectively providing
orientation and vestibular testing training to develop new staff.
. Improved communication with patients and prospective patients while
reducing phone traffic through the redevelopment and redesign of office
literature to produce informative, relevant marketing aid to address
patients' education, information, and concerns in a single source.
. Used different protocols to assess neuromuscular control by quantifying
the ability to maintain dynamic bilateral and unilateral postural
stability on a static or unstable surface.
. Maintained office inventory
NEW YORK METHODIST HOSPITAL, Brooklyn, NY
April, 2001 to March 2002
Medical Assistant/Lab Technician
. Managed and maintained vital quantitative data and records, daily
documenting and reporting patient statistics.
. Optimized precision of testing by regularly calibrating laboratory
instruments, testing devices, and apparatuses, and resolved equipment
malfunctions
. Conducted chemical analyses of body fluids, such as blood and urine,
using microscope and other automatic analyzer to detect abnormalities and
diseases and recorded findings.
. Maintained office Inventory
United States ARMY, various locations
September 1992 to March 2000
Respiratory Therapist (Heidelberg, Germany)
. Managed three member respiratory therapy team, counseled and trained as
needed
. Ensured positive health outcomes working in direct collaboration with
physicians to modify respiratory treatment modules.
Winthrop Maynard, MPA
. 600 Bomar St ( Houston, TX 77006 ( *********@**********.*** (
.
. Capably initiated and maintained appropriate ventilation therapy on
patients of various ages and health.
Education And Training
MASTER OF PUBLIC ADMINISTRATION (MPA)
Concentration: Healthcare Management 2011
KELLER GRADUATE SCHOOL OF MANAGEMENT King of Prussia, PA
Bachelor of science: Biology 2010
Desales University Center Valley, PA
cERTIFICATIONS
. CPR, AHA, Houston, TX 2013
. National Career Readiness Certificate, ACT, 2012
. Medical Assistant Certification, National Healthcare Association, New
York, NY, 2005
. HIV/Peer Counseling Certificate, Bronxville Community Health Center,
SESTA, Brooklyn, NY, 2002
. Medical Assistant, Brooke Army Medical Center, Fort Sam Houston, TX,
1992
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