Human Resources Manager
Resume:
TAMARA COLLINS
**** **. ***** **** ******* Park, IL 60133 ~ ******.*.*******@*****.***
Results driven and goal oriented Human Resources professional with a
demonstrated record of successful, comprehensive, and progressive
experience. Valued as an expert problem solver and strategic partner,
with sound judgment and decision making ability. Extensive background,
includes experience in employee relations, recruitment and retention,
staff development, mediation, conflict resolution, performance
management, HR records management, HR policy development and legal
compliance.
PROFESSIONAL EXPERIENCE
College of DuPage Glen Ellyn, IL January 2013 to
September 2013
Manager, Employment
Proactively recruited to join the Human Resources team as Manager,
responsible for overseeing the Recruitment function of the College.
Developed processes and procedures related to Employment with the
institution. Implemented a new Applicant Tracking System and worked as
project leader by coordinating activities and managing timelines.
. Manage a staff of 5 exempt and non-exempt employees.
. Create and implement recruitment strategies for all openings
throughout College of DuPage.
. Manage day to day responsibilities of the recruitment of exempt and
non-expempt, part-time and full time positions, including applicant
flow, requisition management, on-boarding and orientation of newly
hired employees, including Faculty.
. Managed vendor selection process and worked as Project Leader for
newly implemented Applicant Tracking System (ATS) software. Developed
and implemented project plan including development, roll-out, training
and appropriate follow up with vendor to address issues.
. Provide on-going support to Hiring Managers and Applicants on the use
of the new Applicant Tracking System.
. Develop policies and procedures regarding the Employment area of
College of DuPage, in accordance to state and federal laws, in
addition to Board of Trustee policies.
. Developed and implemented the Affirmative Action Plan for the College
and monitored goals as appropriate.
. Educate leaders and employees on the application of the recruitment
and selection process and activities. Coached leaders and employees
on fully utilizing performance feedback and improving results.
. Manage Student Employment activities including the development of
strategy with the College's Financial Aid department to identify
students who qualify for Federal financial assistance and developing
selection criteria for on-campus employment.
1800 FLOWERS Melrose Park, IL April
2012 to January 2013
Human Resources Manager
Hired as Human Resources Manager for gift packaging manufacturer to
strategically address employee relations issues and improve employee morale
following significant changes within the organization. Implemented
communication strategy to ensure all employees within the Gourmet Food and
Gift Baskets division of 1-800 Flowers received accurate and timely
information to promote inclusion across the facility.
. Provided consistent and proactive support, direction and counsel to 75
exempt and non-exempt employees for gift packaging manufacturer.
Support areas include but are not limited to full cycle recruitment,
HR policy and procedure development, and benefits administration.
. Anticipated and assessed legal exposures and make strategic
recommendations to resolve matters.
. Managed full-cycle recruitment process for all positions within
business unit.
. Created and implemented internal job posting process to communicate
openings to current employees.
. Created and implement employee engagement strategies increase
involvement and employee morale.
LAIRD TECHNOLOGIES (Contract) Schaumburg, IL May
2011 to December 2011
Interim Human Resources Manager
Assigned as Interim Human Resources Manager to cover a Leave of Absence.
Provided consistent and proactive support, direction and advice to 230
exempt and non-exempt employees for electronic component manufacturer.
Locations included Schaumburg, IL, Lenexa, KS and Chattanooga, TN.
Reported to Director, Human Resources.
. Reviewed employee complaints and ensure accurate and timely
documentation of concerns and issues.
. Recorded injury and "lost time" incidents in accordance to OSHA
requirements. Assessed incidents and make appropriate recommendations
for training to eliminate recurrences.
. Perform full- cycle recruitment activities to identify Engineering and
Production candidates using Openhire Applicant Tracking System.
QUEST DIAGNOSTICS Wood Dale, IL
2006 - 2011
Senior Human Resources Generalist
Oct. 2008 to Mar. 2011
Human Resources Generalist May
2006 to Oct. 2008
Served as a consultant and coach to 80 field Sales and Marketing employees
in addition to 350 Logistics employees for medical diagnostic testing
service provider, on all HR related activities including performance
management, change/transition management, compensation philosophy and
execution, human resource planning, learning and development opportunities.
Locations of responsibility included: IL, WI, MN, IA, ND, SD and NW
Indiana.
. Led compensation project, identifying wage disparity and made
recommendations to resolve. These activities resulted in providing
market adjustments to 75% of employees within region.
. Facilitated critical organizational initiatives as well as implemented
process improvements within Human Resources and across the business,
resulting in re-structuring of Internal Sales department.
. Reviewed employee complaints and ensured accurate and timely
documentation of concerns and issues. Conducted internal
investigations and provided counsel to business partners on effective
ways to resolve employee relations issues.
. Developed employee Performance Improvement Plans to address
performance issues.
. Anticipated and assessed legal exposures to potential actions such as
harassment, discrimination, wrongful discharge, and unfair treatment.
Responded to government agency complaints (IDHR, EEOC) and represented
the organization during Fact Finding and Mediation sessions to defend
allegations.
. Analyzed, developed and monitored the overall relationship between
leaders and employees to promote high morale and to support the
organization's objectives. These activities resulted in the
improvement of Employee Satisfaction Results from 2 to 5% year over
year.
. Conducted analysis and developed communication plans to support
Reduction In Force activities.
. Educated leaders and employees on the application of the performance
management process and activities. Coached leaders and employees on
fully utilizing performance feedback and improving results.
APP PHARMA Schaumburg, IL
1999 - 2006
Human Resources Representative Oct.
2002 to Mar. 2006
Corporate Recruiter Oct.
2000 to Oct. 2002
Human Resources Assistant Apr.
1999 to Oct. 2000
Delivered organizational excellence by identifying needs and developing
solutions by partnering with business leaders in areas such as inclusion
and diversity, compensation and benefits, talent acquisition, performance
management, leader development, succession planning, compensation and
employee benefits for fully integrated pharmaceutical company that
develops, manufactures and markets injectable products.
. Resolved employee relations issues and provided general HR support to
more than 100 National Sales and Marketing team members.
Additionally provided local support to, Finance, IT, Manufacturing and
Research & Development personnel.
. Managed full-cycle recruitment and retention programs for Sales and
Marketing, IT and Research & Development departments, while
maintaining compliance with Federal, State and local laws. Employee
base grew from 450 to over 1500 during tenure.
. Analyzed, developed and monitored the overall relationship between
leaders and team members in order to promote a high level of morale
and to support the organization's objectives.
. Worked with Sales Compensation team to address issues and/or concerns
regarding incentive pay.
. Worked with management team members to implement Human Resources
policies, procedures and programs, which supported the overall
business strategy. Trained and educated business partners on these
policies, programs and procedures.
SKILLS
ADP, PeopleSoft, Ulti-Pro, Kronos, Authoria, E-Recruit and OpenHire, Taleo,
E-Time, EV5, HireTouch
EDUCATION
Bachelor of Science in Business Management - Xavier University of Louisiana
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