IT Professional

Jennifer R. McCarty

***** ***** ****** ****************@*****.***

Louisville, KY 40299

502-***-****

ABOUT

Solution-focused IT Professional with 20 years of experience ranging

from Technical Writing to Technical Support. Demonstrated capacity

to identify causes and direct users to long-term resolutions. Adept

at articulating complex technical concepts to users of varying

technical understanding. Well versed in a variety of common

operating systems, applications and hardware with a proven ability

to master new tools and technologies quickly. Outstanding

interpersonal strengths illustrated by multiple service awards.

Technical Proficiencies:

Platforms: Windows XP/2007/Mobile CE, MAC OS

Software: Microsoft: SharePoint, Office 2007, ActiveSync, Outlook,

Exchange Server, Visio, FrontPage; Adobe, Remedy, ODBC Data Source

Administrator, Intermec SmartSystems, NetMeeting, Beyond Compare,

McAfee/Norton Anti-Virus, Symantec, Cisco Systems IP Telephony, BMC

Server, WebEx, PVCS, DOS, Internet Explorer, SMS, PeopleSoft, Oracle

Financial systems, PocketDOS and Visio; Remote access software: MCI

Access Management, UUNet, PAL, MCI Info One Administration

PROFESSIONAL EXPERIENCE

Project Manager, Commonwealth Campaign Consulting, Louisville, November

2012-August 2013

. Research, design, and write technical documentation for fundraising

staff

. Responsible for fundraising legal compliant with state and federal

agencies

. Configure office space, research computer needs, purchase, install

and support all computers, software, licensure and remote support

devices such as iPhones, iPads and Blackberries

. Creation of all signage, brochures, pamphlets, booklets and other

marketing tools

Technical Writer, Norgren, Inc., Louisville, May 2012 - September 2012 (3-

month contract)

. Research, write, design, authenticate and standardize policies,

procedures, training manuals, online documentation and supporting

documentation for new distribution warehouse

. Consult with engineers, logistics managers and employees to learn

processes and procedures in order to map business processes

. SharePoint Administrator for Louisville Warehouse; Maintain

Louisville's Intranet site

. Remotely assist Cisco Administrators with all IP Telephony physical

connections (60); including configuring MAC addresses, phone pools,

networking, corporate messaging and conducting employee Cisco IP

Telephony trainings

. Integrate photographs, flow charts, screenshots, and diagrams into

documentation as visual aids using MS Visio

. Installation of computers, printers, shared drives, laptops and

provided all IT assistance for location

. Provide all software training

Application/Document Specialist, Ford Motor Company, Quality

Assurance/Vehicle Operations, Louisville, August 2007-May 2011

. Create and update all technical documentation such as Help Files,

User Guides (software and hardware), Release Notes, Training

Manuals, Procedure manuals and Service Manuals for Ford's Plant

Floor Applications Users and Plant IT staff

. Maintain and configure Ford's Global hand-held computer scanning

devices

. Perform Quality Assurance testing on Ford's proprietary software;

Trend reporting to Developers

. Maintain Ford intranet websites using HTML and SharePoint

. Work closely with product owners, developers, business users and

administrators to develop testing scenarios based on business

requirements; Package and distribute new proprietary software

globally and provide technical support; Software procurement and

licensure; Perform Network Admin duties including permissions,

security, and remote access

. Performed quarterly corporate training for multi-lingual

implementation/plant configurations for Plant IT Administrators; Set

up computer-based virtual production laboratories/learning websites

via SharePoint

Senior Help Desk Analyst, Mercer Human Resources Consulting., Global

Technology Ctr., Louisville September 2001 - September 2006

. Responded to initial inquiries from users received via phone hot-

line

. Recognized, researched, isolated and implemented steps to resolve

user issues including escalation of issues to appropriate Tier III

support teams via Remedy ticketing software

. Acquired advanced knowledge of computer hardware, software,

operating systems, network operating systems, LAN/WAN and Mainframe

. Supported Remote Access administration

. Acted as Global Project Leader for Marsh & McLennan's Peer Review

System

Education

Sacred Heart Academy - 1986-1990; University of Louisville - 1990-1996

New Horizons Computer Learning Center - HTML Certificate - 2006

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