Customer Service Administrative Assistant

Chantanese

Washington

Las Vegas, NV

P – 702-***-**** E – ***********@*****.***

D ata Ent ry (90 WP M) ~ E xecutive & Administrative Support ~ C ustomer Service & Relations ~

T elephone & F ront Desk Reception

D ispatching ~ Account Management ~ D atabase & Records M anagement

Reports & Spreadsheets ~ Accounts Receivable & Payable

M icrosoft Word ~ Excel ~ PowerPoint ~ Publisher ~ Access ~ Outlook ~ G reat Plains ~

Peachtree

Professional Experience

Nationwide Security & Building Services, Inc.

Facilities Service Coordinator / Customer Service Representative

Answered incoming calls and responded to customer inquiries via telephone and email. Dispatched

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routine and emergency purchase orders for retail stores nationwide (Apple Inc., Ross Dress for Less,

Skechers, T-Mobile, Sephora, Bath & Body Works, etc.)

Coordinated with vendors and retail management daily to schedule on-site repairs and follow-up

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appointments by establishing urgency and service deadlines. Verified and negotiated pricing and

contracts. Confirmed accurate invoicing and payment with vendors.

Promoted to Junior Manager of high profile account. Trained new employees to maintain customer

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accounts and function in team-oriented and fast paced environment. Monitored progress of new

employees with upper management. Maintained daily report of team’s open calls.

Lakeshore Learning, Inc.

Inventory Clerk

Accurately entered billing, shipping and label information for 200+ shipments daily using data entry

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software.

Edited and processed incoming orders via phone, fax, email, and USPS mail while answering high

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volume of incoming calls using three (3)-line intercom system.

Worked with sales staff to organize large UPS and t ruck shipments to daycares, preschools and school

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d istricts nationwide. Collaborated with warehouse to confirm inventory and ensure quick delivery of

a ll products, including rush orders and same-day delivery.

California State University, Dominguez H il ls

Administrative Assistant

Performed general office duties while processing incoming and outgoing requests to repeal student

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and visitor parking citations.

Responded to direct inquiries at Parking office regarding citations, payment and small claims court

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p rocedures.

Maintained personnel files regarding previous violations. Organized monthly administrative reviews

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and hearings with third party hearing officer.

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