Customer Service Sales

CHONA AGGABAO

Block * Lot * **th Street Golden Gate Subdivision Las Piñas City 1747

Home: +632******* Cell: +639*********

******@*****.***

SUMMARY

Food Attendant/Cafeteria Staff(assistant supervisor) 10/2004-05/2010

• Experienced in taking food orders, operating cash registers and safely handling food while checking proper temperatures.

• Fast food worker highly efficient at preparing food orders quickly while greetinf all customers and managing the cash register accurately.

• Asking for customers/patient’s comments and suggestions, specifically patients needs and doing solutions to the said suggestions.

• Arranging our schedules and doing the report at the end of the day.

HIGHLIGHTS

• Reliable and punctual

• Cash Handling

• Reliable Team Worker

• Neat, clean and professional appearance

• Math and Language skills

• Delivers exceptional customer service

• Proven Leader

• Excellent Multi-tasker

• Engaging personality

• Fluent in English

• Strong organizational skills

• Active listening skills

• Sharp problem solver

• Courteous demeanor

• Energetic work attitude

• Inventory control familiarity

• Telephone inquiries specialist

• Invoice processing

• Telecommunication skills

WORK EXPERIENCE

CONVERGYS

Muntinlupa, Alabang

Customer Service Representative 05/2011 to 07/2011

Made reasonable procedure exceptions to accommodate unusual customer request.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by planning follow up calls for customers who reported product issues.

Assisted with the development of the call center operations, quality and training process.

NEURO SPINAL HOSPITAL

Jumeirah Dubai, UAE

Food Attendant/Cafeteria Staff (assistant supervisor) 10/2004-05/2010

Prepared and served beverages such as coffee, tea, and fountain drinks.

Attending to patient’s special diet, and preparing them.

Accurately measured ingredients required specific food items.

Took necessary steps to meet customer’s needs and effectively resolve food or service issues.

Reported complaints promptly and professionally.

Communicated clearly and positively with co-workers and management.

YAMAHA SCHOOL OF MUSIC

SM Southmall, Las Piñas

Voice Coach 05/2001-05/2004

Performed with the orchestras, symphonies, choir and bands.

Developed and implemented interesting and interactive learning mediums to increase student’s understanding of course materials.

Routinely met with the student’s parents regarding in-class issues and learning interruptions to discuss solutions.

Used variety of teaching techniques to encourage them to use their talents.

YAMAHA SCHOOL OF MUSIC

SM Southmall, Las Piñas

Customer Sales Assistant 05/1999-05/2001

Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales report for the sales department to track product success.

Developed high empathetic client relationships and earned reputation for exceeding sales goals.

Expressed appreciation and invited customers to return to the store.

Provided accurate and appropriate information in response to customer inquiries.

EDUCATION

University of Santo Tomas

Manila

Conservatory of Music

Undergraduate of Bachelor of Science Major in Voice/Music Education 1998

SEMINAR

Philippine Center for Creative Imaging 07/01/2013

-Web Design Fundamentals

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