Customer Service Manager

CURRICULUM VITAE

PRABESH PANDEY

Abu Dhabi, UAE

Mobile: +971-**-*******

E-mail Add: ********@*****.***

OBJECTIVE

To be part of a highly competitive company and be given the opportunity

to a qualified position with efficiency and potential for advancements .Reasult driven &

motivated seeking a role in a dynamic organization to help, develop and implement

technology product and service that offer innovative solutions to complex business

challenges.

WORK EXPERIENCE:

JOINED TO McDonalds’ UAE as Service crew on 20 march.2008

2008 to 2009:- working as a crew in emirates fast food co. ltd. (McDonald’s United Arab

Emirates)

2009 to 2010:- working as a crew trainer in emirates fast food co.ltd

2010 up to present working as senior shift manager at McDonalds’ UAE.

Promoted as shift manager on May 01 2011

JOB RESPONSIBILITIES AS SHIFT MANAGER.

• Prepare payroll of all the staffs working in a restaurant.

• Coordinating people, products and equipment and maintaining high quality food,

fast service and cleanliness of a restaurant to achieve 100% customer’s satisfaction.

• Motivating the crews by giving positive feedback and making good working

environment.

Prepare high quality food.

Doing production controller during the operations.

Provide 100% customer satisfaction.

Maintaining high Quality, Service, Cleanliness and Value.

Giving training to the new crew according to the McDonald’s standards.

Front Counter cash register handling & customer Service.

Receive delivery and taking inventory of Stocks.

Updating the expirations of all the products follow FIFO.

Providing operational Supplies.

Opening and closing the restaurant with the measuring safety and security level.

Preparing profit and loss accounting of particular store.

Preparing monthly sales projection.

Doing ordering according to the sales pattern.

Responsible for office administrations.

Preparing monthly equipment trackings,

Calibrating all the equipment in the store and preparing quality checklist

Of all calibrated equipment

Promoted as crew chief on 01 August 2010

JOB RESPONSIBILITIES AS CREW CHIEF.

.Preparing build to’s of the product for daily use. ..

.Coordinating with people, products and maintaining the cleanliness of the equipments

According to the standard of McDonald’s

.Prepare safe, hot and fresh food, provide fast service and maintaining the

restaurant cleanliness.

.Motivating the crews by giving positive feedback and making good

working environment.

.Preparing high quality food.

.Doing production controller during the operations.

.Provide 100% customer satisfaction.

.Maintaining high Quality, Service, Cleanliness and Value.

.Giving training to the new crew according to the McDonald’s

standards.

.Front Counter cash register handling & customer Service.

.Receive delivery and taking inventory of Stocks.

.Updating the expirations of all the products follow FIFO.

.Providing operational Supplies.

.Opening and closing the store with the high quality standard at all

the time.

Promoted as crew trainer 01 December 2009

JOB RESPONSIBILITIES AS CREW TRAINER.

.Preparing and organizing the training materials and train the new hired

service crew according to mc Donald’s standard procedures .

.prepraing build to’s of product for daily usage.

.Maintaining high quality of fast service and cleanliness of the restaurant.

.Doing production caller during operations.

JOB RESPONSIBILITIES AS SERVICE CREW.

.Hospitality, customer care and front counter service..

optimum level of satisfaction.

.Receiving delivery, taking inventory and providing operational supply.

.Prepare and serve high quality food to our customer and

maintaining standard level of cleanliness to achieve 100% customer

satisfaction.

20 Jan. 2006 to 29 Nov. 2007:- working as waiter under food and

beverage service

JOB RESPONSIBLITES

.Hospitality, customer care at optimum level of

Satisfaction.

.Preparing different kinds of beverage upon customer

Demand.

.Maintaining standard level of cleanliness.

JOINED TO Mc donalds UAE as Service crew on 20 march.2008

2008 to 2009:- working as a crew in emirates fast food co .ltd .(McDonald’s United Arab

Emirates)

2009 to 2010:- working as a crew trainer in emirates fast food co.ltd

2010 to till date working as senior shift manager at Mc Donalds UAE.

PERSONAL INFORMATION:

Place of birth Nepal Weight 75kilos

Sex Male Dialect spoken English, Nepali & Hindi

Citizenship Nepalese Civil Status single

Birth Date 06 dec 1987 Height 225cm

Passport No. 3428167 Date of Issue 2007

Place of issue Nepal Date of expiry 2017

Permanent address Bhandra-5chitwan, Nepal

EDUCATIONAL BACKGROUND

2002 10+2 hotel management Higher Secondary Education Board

Nepal

2000 S.L.C H.M.G. Board of Nepal

ACHIEVEMENTS:

Swing class – Dean’s and most active

Basic shift management class - dean’s list 4th in the class

Crew trainer class – dean’s list 2nd in the class

Crew class- dean’s list

TRAININGS

Basic Supervision, Food Safety/ Security / Hygiene/ Sanitation ILI Customer

Delights at Mc Donald’s Emirates training center

Training for the food safety, handling of food and completion of food safety

crew seminar

Hospitality, product quality and front counter service by Mc Donald’s emirates

Training center

Attend the special food safety seminar conducted by (RMK) experts under the

approval of Abu Dhabi food control authority on 11 May. 2010

Attend shift manager class and basic shift management class

By Mc donalds UAE.

Attended fire warden training conducted by Gulf centre of avation studies.

TECHNICAL SKILLS

Computer Courses: Basic MSWord, MS,Excel,MS powerpoint,MS

Excess Email/ Internet

DIPLOMA: PageMaker, Accounting Programmed (TALLY)

Basic it course provided by Mc donalds UAE(in store propose only)

HOBBIES

Listening music, playing cricket &watching discovery channel

I hereby certify that facts contained in this resume are true and complete to the best of

my knowledge.

PRABESH PANDEY

Applicant

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