Management Insurance

MICHELLE R. WILLIAMS

********.***********@*****.*** 980-***-**** 10600 Northwoods Forest

Drive Charlotte, NC 28214

BENEFITS / PAYROLL COORDINATOR

Highly knowledgeable and progress-driven professional with more than 20

years of experience in benefits administration, payroll processing, and

employee relations. Broad background overseeing enrollment and renewal

procedures and track record of success negotiating rate/premium decreases

with insurance providers. Strong financial acumen with proven ability to

identify process deficiencies and devise solutions that enhance efficiency

and reduce costs. Consistent top performer, confident public speaker, and

valued contributor to HR teams with exceptional problem resolution skills.

Expertise includes:

Needs Assessment ? HRIS Administration ? Project Management ? Vendor

Relations ? Cost Reduction

Regulatory Compliance ? Tax Reporting ? Recordkeeping ? Auditing ? Workflow

Optimization ? Payroll Deductions

COBRA ? Strategic Planning ? Request for Proposal (RFP) Management ?

Orientation / Onboarding

Computer Skills: AS/400, ADP Payroll & Paychex, Blackbaud, MS Office Suite

(Word, Excel)

PROFESSIONAL EXPERIENCE

Rye Country Day School Rye, NY 1998 to 2013

Independent private school with 900+ students and 200 full-time faculty and

staff as well as 50 per diem employees hired during school year; $28.1M

annual operating budget.

Benefits/Payroll Manager

Originally hired as Payroll Analyst and progressed to management role after

2 years in recognition of exemplary performance. Coordinated garnishments,

taxes, and EEO-1 reports, maintained COBRA software, entered salary

changes, reconciled payroll and vacation accruals, and distributed checks.

Prepared and administered benefits and rates for life, accidental death and

dismemberment (AD&D), long- and short-term disability (LTD/STD), medical,

dental, AFLAC, 403B, Section 125, and workers compensation insurance.

Promptly resolved employee claims issues with physicians, hospitals, and

pharmacies. Oversaw state and federal payroll tax reporting functions

including quarterly and year-end returns. Directed recruiting initiatives,

conducted interviews, verified previous employment, facilitated orientation

activities, and supervised new hires. Handled benefit enrollment procedures

and negotiated with insurance companies. Delivered training for

supervisors/managers on FMLA and leave of absence processes.

. Launched self-serve system for employees to view and elect/decline

benefits, achieving 90% participation from staff, enhancing ease of

access, and increasing efficiency.

. Installed school's first HRIS, presiding over project from RFP through

full implementation and playing vital role in creation of employee

handbook and introduction of new standards for performance management and

evaluations.

. Eliminated $150K+ in benefit costs by joining New York State Association

of Independent Schools (NYSAIS) Healthcare Consortium and initiating self-

insured dental plan.

. Spearheaded use of new payroll system that produced significant savings

and streamlined payroll procedures.

. Improved compliance by simplifying processes and outsourcing programs

such as COBRA, disability, and pension plan management; additionally

saved 2% in administrative fees for 403B plan by requesting review.

. Partnered with Head of School and Director of Finance to devise

strategies to retain similar level of benefits for employees and their

families in spite of rising costs and negotiated directly with insurance

providers to lower annual premium increases from 25% to 12%.

Additional experience as Vault Clerk for Costco Wholesale, Yonkers, NY and

Payroll Analyst for Gestetner/Savin Corporation, Stamford, CT

EDUCATION & PROFESSIONAL DEVELOPMENT

BA in Business Management Candidate (minor in HR Management), Monroe

College, New Rochelle, NY

12 credits needed to complete degree; anticipated graduation 2014

AA in Business Management (minor in HR Management), Monroe College, New

Rochelle, NY (2011)

Member - Society for Human Resource Management (SHRM)

Member - NYSAIS Diversity & Inclusion Committee, attended People of Color

and White Privilege Conferences

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