Customer Service Administrative Assistant

Rachelle Diaz

*** ***** ***** ********, ** ***** 973-***-**** ********@*****.***

Education

Montclair State University, Montclair, NJ

Major: Psychology

Minor: Nutrition and Food Science

BS received May 2013

GPA 3.015/4.00

Bergen Community College, Paramus, NJ

Major: Psychology

AA received August 2010

GPA 3.75/4.00

Work Experience

Century 21 Department Store, Paramus, NJ

Beauty Advisor September, 2011- present

• Developed communication skills through customer service

• Worked with a group of team members to achieve the company’s everyday plan

• Advised guests to explore their options in deciding what is best for their needs or wants

• Operated cash register

Kohl’s Department Store, Clifton, NJ

Sales Associate June, 2007- April, 2010

• Assist customers’ needs

• Managed customers’ issues in a respectful manner

• Completed daily tasks consistently

• Operated cash register

Allied Health, Passaic, NJ

Volunteer June, 2006 – October, 2006

• Earned college credits

• Trained at Bergen Community College

• Worked at St. Mary’s Hospital

Sunday School, Elizabeth, NJ

Instructor April, 2005 – present

• Designed taught lessons for children ages 4-10

• Help organize summer camps

Kataritzo Camp

Administrative Assistant to Director July, 2012 - present

• Maintain communication with camp staff and participants

• Assist in record keeping

Accomplishments

• Earned certificate in CPR

• Made Dean’s List throughout Bergen Community College

Skills

• Fluently speak and write Spanish

• Computer literate; proficient in Microsoft Word, Power-point, Excel, SPSS (statistic software)

• Research and writing experience

• People oriented

• Quick learner

• Good leadership qualities

• Responsible (on time; complete what needs to be completed)

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