Customer Service Administrative Assistant

P R O F E S S I O N A L S U M M A R Y

Dedicated and top-performing administrative professional seeking position

within HR field. Experienced in facilitating support services and office

management, recruitment and training. Recognized for strong communication

skills with a customer service mindset. A team player with a proven ability

work with little or no supervision in high-pressured environment.

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A R E A S O F E X P E R T I S E

Talent Acquisition & Training - Marketing & Communications - Relationships

management - Customer Relations - Confidential record keeping - Conflict

Resolution - Billing & Invoicing - Process improvement[pic]

E D U C A T I O N

Pace University, Continuing and Professional Education

Certificate in Professional Human Resources Management (PHR), September -

December 2013

New York University, School of Continuing and Professional Studies

Certificate in Communications, September 2011 - May 2013

National University of "Kyiv-Mohyla Academy" (Kyiv, Ukraine)

Bachelor of Arts in Cultural Studies, September 2003 - June 2007

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P R O F E S S I O N A L E X P E R I E N C E

Concierge/HR Coordinator - City Experts, New York, NY

A full concierge services company offering full package of entertainment

itineraries for guests at the multiple premier properties including Hilton

New York Fashion District, Hampton Inn Time Square, The Crowne Plaza Time

Square, Double Tree Suite Time Square, The Paramount & The Refinery Hotel

June 2011 - present

. Deliver one-on-one customer service to 100+ hotel guests daily regarding

their stay in New York ranging from transportation to entertainment and

sight-seeing

. Resolve client issues in timely and efficient manner

. Placed $400,000 in products sales over last 12 months

. Assist with recruitment by coordinating and conducting interviews

. Train and supervise new employees during their first 3 months

. Maintain attendance and handle employee relations

Account Receivable/Administrative assistant - Speech Matters, New York, NY

(part-time)

A speech-language pathology private practice serving children and adults

helping to develop communication skills

March 2011 - July 2013

. Provided billing support by invoicing clients and receiving payments,

negotiated issues with

insurance companies

. Improved by reorganizing, updated and analyzed clients database

. Designed press releases, flyers, office documents

Video & Photo Editor - AnnaSoma Photography, Newtown, PA (freelancer)

September 2007 - December 2010

. Edited and assembled video footage, created titles, and produced

final DVDs

. Coordinated assignments with photographers and videographers

S K I L L S & A B I L I T Y

. Proficient in MS Office Suite, Sony Vegas, Adobe Creative Suite,

Medisoft, DOE vendor portal, social media

. Fluent in English, Ukrainian, Russian; Conversational in French

. Volunteer at New York Cares by advising individuals on resume-building

and prepping them for interviews

Contact this candidate