Manager Customer Service
Resume:
John M. Boettcher
Belton, TX ****3
***********@*****.***
Objective: I am a qualified professional with an education in business
administration and marketing. I am eagerly searching a career
opportunity
that challenges my skill set, and motivates me to work
adamantly and
efficiently to achieve success in the increasingly competitive
realm of
business. I propose to leverage my knowledge, skills,
creativity and work
ethic to add tangible value to my organization and to aid in my
professional growth. I trust the organization that
chooses to employ me will understand my capacities and
consider me an asset to their brand.
Recent Experience:
March 2009-Present Sprint/Nextel, Inc. (Temple,TX) - Account Services
Specialist
. Senior support/Acting Supervisor 10-14 agent team
. Customer retention
. Complex customer issue resolution/escalation level
account management
. Strategy implementation to achieve retention
metrics/goals
. New hire trainer/mentor
. Up-selling and marketing to clients
December 2006-March 2009
Darryl Electric (Belton,TX) - Electrician
. Residential electrical installations
. Light commercial electrical installations
. Service work
December 2003-December 2006
Rent-A-Center, Inc. (Temple,TX) - Assistant Store Manager
. Team management/leadership, scheduling, training
. Sales, collections, account management
. Inventory management, merchandising, procurement
. Acting store manager
April 2003-December 2003
Effective Teleservices (Nacogdoches,TX)- Phone
Representative
. Inbound customer service calls
. Customer retention, plan adjustments
. Installation appointments, cancellations, transfers
Education Level:
Master of Business Administration
University of Phoenix Phoenix, AZ
November 2010 GPA 3.3
Bachelor of Science/Marketing
University of Phoenix Phoenix, AZ
September 2007 GPA 3.4
GENERAL SKILLS:
. Strong Management and leadership skills
. Type 70 - 80 wpm
. Operate office equipment
. Proficient with Microsoft products (Office, Windows, etc.)
. Excellent interpersonal and communication skills
. Strong critical thinker and multi-tasker
. Good math, writing, and active listening skills
Personal/Professional References:
Galen Burke (Business Colleague)
Branch Manager Texell Credit Union Belton, TX
John Rademacher (Grandfather)
Command Sgt. Major (Ret.) U.S. Army Killeen, TX
David DiPalma (Colleague)
Regional Safety Manager Raytheon Technical Services, LLC Killeen, TX
Contact this candidate