Customer Service Sales Representative
Resume:
HEATHER RENEE DELBERT
Las Vegas, NV 89178
EDUCATION
Graduated in May 1995 from John Marshall High School, Glen Dale, WV;
completed college prep. and business/secretarial course work
GPA: 3.75/4.00 ACT: 26 ASVAB:
99-PERFECT SCORE
Earned an Associates' Degree in Business Administration in May 2008 from
West Virginia Northern Community College, Wheeling, WV; degree GPA of
3.96/4.00
Five Classes away from completing a Bachelor's Degree in Business
Administration with a minor in Accounting from West Liberty State College,
West Liberty, WV; GPA of 3.85/4.00
Licensed to sell real estate in WV
WORK HISTORY
May 2013-September 2013 VISION TELECOMMUNICATIONS, INC.
Office Manager (Through Employ-Temps)
Answer phones, compiling dailies into weekly production reports, billing to
Time Warner Cable for production and materials, doing payroll, handling
vacation requests and answering HR questions, reporting cash and credit
card expenses for executives, weekly fuel logs and equipment
repair/servicing reports, monthly accruals, compiling weekly flash reports
for our office as well as our Pennsylvania office to turn into the owner
and corporate office in Florida, compiling aging reports, expense reports,
invoicing reports etc., handing subcontracts and insurance information,
dealing with subcontractors and employees on a daily basis, tracking
subcontractor checks, handling customer complaints, filing, copying,
scanning, FedEx'ing, ordering supplies, doing research for the owner and
various other duties as needed. A complete list of responsibilities would
be exhaustive.
May 2009-December 2012 OMEGA TITLE AGENCY
Title Underwriting Reviewer
Review and analyze title search documents, prepare and type title reports
and updated reports for foreclosure proceedings with speed and accuracy,
perform online searches and retrieve documents from clerk of courts,
recorder's and auditor's sites for all 88 counties in Ohio as well as some
counties in Kentucky, check service in foreclosures and verify accuracy of
chain of title and proper execution of documents to prevent/minimize claims
against title insurance company. Additional responsibilities I perform
included reviewing all reports, training new employees, coordination work
(running sheets and preparing files to type) and reviewing foreclosure
proceedings for accuracy and thoroughness before typing, reviewing,
proofing, documenting, and mailing Owner's and Lender's Policies (including
Dept. of HUD and Deed in Lieus) of Insurance for Fidelity and First
American once the properties were resold to a new buyer.
Reason for Leaving: Relocated to Huron County, Ohio.
March 2005-May 2009 BELOMAR REGIONAL COUNCIL
Secretary/Receptionist
Answer telephone and direct calls on multiple lines, meet deadlines and
prioritize tasks, professionally greet clients, public officials, and
contractors, help the public on the telephone and in person, file
paperwork, check invoices for accuracy, perform accounting and data entry
functions using the Microsoft Office Suite and various other software, code
documents for entry in Peachtree, file documents, key correspondence and
reports, assist with grant administration, put together bid packages and
disseminate mass mailings, assemble and bind board training manuals and
other publications, complete mail duties, create brochures, certificates,
and other desktop publishing using the Corel suite, proofread newsletter
drafts prior to publication, general office duties, and many other duties
as assigned by directors of the Transportation Planning Department,
Management Services/Housing Rehab Department, and the Northwestern Area
Agency on Aging in Wheeling, WV.
Reason for Leaving: Seeking full-time employment with benefits
November 2004-March 2005 KURTZ MONUMENT COMPANY
Secretary/Sales/Telemarketer
Contact relatives of recently deceased, present benefits and project a
positive image of Kurtz Monument Company, set appointments, write letters
and follow up with prospective customers, key foundation orders and work
cards, answer phone, help customers decide on type of monument as well as
choice of color and design, calculate prices and write sales contracts, run
the office on Saturdays and provide excellent customer service
Reason for Leaving: Career stability working for the government and
perceived advancement opportunity with Belomar Regional Council
March 1996-November 2004
Times Leader-Advertising Inside Sales Representative
Wheeling Intelligencer/News-Register-Customer Service and Retention
Associate
Teletech Inc.-Telemarketing Sales Representative
Clark Marketing-Telemarketer (selling MCI long distance through Amway)
Prepaid Legal Services-Independent Associate
Discovery Toys-Independent Associate
Posin's Fine Jewelers-Repair Desk Secretary/Salesperson
HOBBIES AND INTERESTS
Investing in real estate, gardening, running my eBay business, and playing
the piano
REFERENCES
Available upon request
Contact this candidate