Customer Service Manager
Resume:
TAMEKIA JACKSON
Apt ****
Henderson, NV 89011
**********@*******.***
SKILLS AND QUALIFICATIONS
Seven years customer service experience, greeting customers, answering questions
Positive attitude and friendly
Accurately type 52wpm, 10 key
Data Entry
Able to read, interpret, write and evaluate reports and instructions furnished in written, oral, diagram or schedule form
Expertise in MS Office Suites and knowledge of office equipment (i.e. printer, fax, multi -phone lines)
Advanced in basic math skills and maintaining reports
Expert in confidentiality and private information
Superior decision making and problem solving skills
Successful leader, equally effective as member of a team.
Highly organized; able to multi-task and accomplish multiple objectives.
Professional demeanor and extremely attentive to detail
Excellent verbal and written communication skills
EXPERIENCE
Line Cook 08/2012 - Present
Roy's Restaurant
Las Vegas, NV
line cook
Customer Service Rep 11/2010 - 06/2011
Apple One
The Venetian Las Vegas, NV
• Provides assistance to fellow employees, guests, and other outside contacts with information of the company
• Assist guests with ticket sales
• Call Center
• Data Entry
• Multi line phone
Services 06/2006 - 06/2010
US Air Force
Fairchild AFB, WA
• Managing daily, weekly, and monthly financial reports of facility
• Writing letters, memos, etc for manager
• Answering multi line phones, screening manager phone calls
• Keeping employee personal information files confidential and organized
• Data entry
• Run end of day reports
Merchandise/Customer Assist 09/2008 - 12/2008
Sears Roebuck Corp
Spokane, WA
• Restocking inventory
• Assisting customers
• Cash exchanges
• Assisting fellow employees if help was needed
Cashier 05/2004 - 05/2006
KFC
Canton, MS
• Handle cash transactions
• Ran end of day reports
• Countdown registers, safe, and bank deposits
EDUCATION AND CERTIFICATIONS
Le Cordon Bleu College of Culinary Arts, Las Vegas, NV July 2010 -December 2011
A.O.S, Culinary Arts
• Manage First Management and Supervision
• Manage First Cost Control and Purchasing
• ServSafe
• ServSafe Alcohol
University of Phoenix, Las Vegas, NV - Present
B.S. Small Business and Entrepreneurship
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