Sales Customer Service
Resume:
Michael Cox
***** ******* *** #***, ********, CA, 91306
*****************@*****.***
Sales manager professional offering excellent sales skills, office management and
Summary
outstanding customer service. Strong planner and problem solver who readily
adapts to change, works independently and exceeds expectations. Able to juggle
multiple priorities and meet tight deadlines without compromising quality.
Sales Manager, International Fitness
Experience
Northridge, CA 6/2013-10/2013
Sold membership and personal training packages. Averaged 50-100 calls per
day. Handled customers concerns via phone, email, and in person. Overseen 8
employees which included new hire paperwork/training, scheduling, payroll, and
sales audit. Researched current market trends in area for new sales tactics.
Developed new revenue budget and sales forecast. Utilized excel spreadsheet to
keep track of sales, profits, and closing percentages. Developed new marketing
and sales strategies to reach monthly quota. Performed administrative duties
such as printing, copying, faxing, data input, and call transferring.
Accomplishments
● Assisted in the club winning #1 club in revenue three times consecutively
● Generate over $12,000 in personal training and membership sales in the
month of August.
● Increased department revenue by 70% in 3 months
● Promoted within 3 months of employment
● Earned excellent marks from company on performance review, sales
tactics, revenue generating and customer retention handling.
Sales Manager, Gym at Hayden
Los Angeles, CA 09/2012-6/2013
Sold membership, personal training packages, and rental spaces for private use
of facilities. Average 30-75 call per day to different leads. Generated new leads by
utilizing social networks, website visitation, and bud dy referrals. Utilized excel
spreadsheet to keep track of sales, profits, and closing percentages. Performed
administrative duties such as printing, copying, faxing, data input, and call
transferring.
Accomplishments
● Held an 80% closing ratio of all new customers meet and signed.
● Accomplished a 90% showing ratio of all new customers schedule for
appointments.
● Sustained monthly revenue of $5,000 in new memberships, supplements
sales, and space rental to increase company revenue by 20% within 3rd
year of operation.
● Set up corporate deals with local business to help human resources
accounts.
Barista/Cashier, Larchmont Bungalow
Los Angeles, CA 5/2012-2/2013
Provided excellent customer service. Ensured every customer was satisfied and
given exact order. Handled cash and credit card transactions in high volume
times. Assisted with stocking and inventory needs. Attended to customers
concerns and needs with food and beverage options
Personal Trainer, Gold’s Gym
Hollywood, CA 6/2011-5/2012
Ran personal training program independently and at health club franchises such
as Gold’s Gym in Hollywood, CA and Equinox in Brentwood, CA. Helped clients
achieve healthy lifestyle changes and provided proper workout routines and
dietary meal plans. Assisted clients via phone and email with weight loss advice.
Meet personal and club monthly revenue goals of $8,000 in personal training, new
memberships, and company product line.
Shift Leader, Cold Stone Creamery
San Bernardino, CA 12/2007-5/2011
Assisted with opening and closing the store. Gave exceptional service to
customers. Took weekly inventory and stocking. Prepared dessert and beverages
for customers. Held local fundraisers for local university and high schools.
Directed all staff during shifts on proper procedures and customer handling.
Front Desk Coordinator/Leasing Consultant, California State
University, Chico
Chico, CA 8/2006-09/2007
Gave tours of the university and off campus dormitories and apartment
complexes. Handled clerical task such as data entry, filing, records management,
and billing. Responded promptly to student and parents’ concerns via telephone
and email. Coordinated new student orientations for the dormitories and
apartments. Performed credit checks and verified employment information.
W alked parents and students through leasing contracts.
California State University, San Bernardino
Education
A.S Geography
Certifications: German Translation, Urban Planning, Geographic Information
Systems
MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Project, MS
Skills
Publisher, Windows, Type 80+ wpm
German (reading, writing, and speaking)
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