Quality Assurance Accounts Receivable
Resume:
KATHLENE ARMSTRONG
**** * ****** ** ********, AZ 85248
H) 480-***-**** C) 480-***-****
********.*********@*****.***
Career Objective: Seeking a responsible and challenging position in a growth oriented progressive
company where my experience and strong organizational, analytical and problem solving skills will
significantly contr ibute to the overall success of the company and provide opportunit ies for career growth.
P rofessional Overview
H ighly motivated Credit Analyst, Accounts Receivable, and Collection professional. Verifiable record of
accomplishment spanning Six years in Credit and Collection industry. Creative and recognized as a
results oriented and solution-focused individual.
Accounts Receivables P roblem Collections
Organizational Sills Credit Analyst
Computer Li teracy Team Player
Legal Aspects of Collections S trong Communication skills
Time Management skills Skip Tracing and Research abilities
P rofessional Exper ience
Recovery Specialist
Kelly Services /First American Credit Union Temporary Position 7/24-10/4/2013
Car Loans/Signature Loan/Credit Card Collections
o Inbound outbound collection calls setup Credit Card payments negotiate payment arrangements
o Start Repossession proceedings including inspection of vehicles and preparation to send vehicle to
auction .
o Billing and Refunds for force placed insurance.
o Bankruptcy filings, levies and garnishments documentation.
o Skip t race using Accurint and other methods to find difficult to find debtors
o Work closely with Loan Department during approval process for loans.
o Close overdrawn accounts and approval for closed accounts to be reopened
o General Ledger entries to off- set debit and credit entries.
Collector I I I
Pay Pal/ Bill Me Later 2/2012-4/2013
Internet Credit Card Collections/First Party
o Inbound and out bound collection calls on predictive dialer
o Setup ACH and Credit Card payments for balance in full, partial payments with payment
a rrangements
o Approve and process Settlements
Working knowledge of FDCPA laws as well as State and First Party Collection regulations
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o Identify, initiate and facilitate resolution of customer issues with authority to waive fees when
J ustified.
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Collector I
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Nationwide Credit INC 6/2010-1/2012
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Third Party Credit Card Collections Bank of America
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Primarily outbound calls to contact delinquent credit card accounts
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Accounts were pending Bankruptcy clients who were considering settling or paying BIF
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Approve settlements, payment arrangements and if below aggregate settlement amount submit to
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client with detailed documentation of reason for settlement
Maintain high Quality Assurance rating per established FDCPA laws and company established
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guidelines
Set up ACH, Credit Card payments if laws permit
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Accounts Receivable/Credit Analyst
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Naumann Hobbs Material Handling 2/2007 11/2009
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Business to Business Collections
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Reduce A/R Balances 60 days or older
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Effectively interface with customer accounts payable department via phone, fax and email to resolve
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open receivables
Facilitate changes per customer complaints via disputes to resolve pending problems causing payment
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delays
Review account receivables for past due accounts. Release orders to purchase based on past pay
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h istory.
o Maintain accurate records of receivable t ransaction to include account reconciliations, credit
memos, short pays and overpayments. Prepare weekly and monthly reports to provide
management with collection status on past due accounts.
o Review credit history and other relevant information.
o Perform research functions by gathering information related to credit worthiness of applicants via
p hone, fax or email. Set credit limits based on credit- history, and payment t rends.
o Setup customer account information in database to provide accurate accounts receivable
i nformation.
A dministrative Assistant
Fort Bayard Medical Center 8/2002-3/2006
o Answer multi line phones as well as dispatch information via two way radio.
o Manage work order data base using Access computer program in which reports are generated for
Corporate review.
o Maintain document files that will be reviewed by the Fire Marshall, Veterans Administration and
L icensing and Certification.
o Generate Preventative Maintenance forms for staff use.
o Provide meeting support as needed (e.g., scheduling conference rooms, coordinating food, logistics).
M aintain personnel time records for 22 employees.
o Take and t ranscribe minutes for Management meetings for public review.
o Provide assistance as needed with research for products and services.
o Assist with review of administrative procedures and development of systems to assure compliance
by all staff.
o Responding to staff requests for administrative support as needed.
Accomplishments
Selected as Top Collector 7 t imes based on total dollars collected, quality scores, wrap t ime and utilization
t ime. Promoted to Collector I I I within 6 months of starting the position, based on consistent performance
well above established goals. Maintained the highest 6 month collection average in the facility at 176% of
goal. Recognized by Bank of America for both outstanding collections and quality assurance scores.
R eferences
Promptly furnished upon request.
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Contact this candidate