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Customer Service Manager

Location:
Gurgaon, HR, India
Salary:
12000
Posted:
April 21, 2016

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Resume:

CURRICULUM VITAE

PRIYANKA RATHORE

B.Com, M.B.A (Finance)

Address: b-4a, kailash nagar,

City Centre, Gwalior (M.P.) 474011

Email ID: acagj5@r.postjobfree.com

acagj5@r.postjobfree.com

Mob. No. +91-783*******, 075********

Current Organization: Working With M/S Divan Singh Kourav Of Company Divanshu

Pharma Pvt.Ltd. Gwalior (M.P)

Destination: Accountant (F & A )

OBJECTIVE

To be a part of a continuous vale addition process in an open work environment wherein I

can apply my knowledge $ experience for the benefit of the organization and self as well.

Seeking an opportunity to utilize my knowledge with a company that offers growth and

increasing responsibility.

LIVE PROJECTS:-

TRAINING ON CADBURY COMPANY PVT.

1.5months (august and September, 2011)

Topic: Fund Flow Statement

• Learned about expectations: employee expectations and customer expectations.

Knows about the behaviors that demonstrate effective service.

Four types of service: freezer; factory; friendly zoo; Quality Customer Service.

Manager’s role in effective service delivery.

8 Sins of customer service.

WORK EXPERIENCE:-

1. Worked In Teaching In V.V.P School 1year 2008 In Gwalior

2. Worked In Defense Insurance Ltd Since 2months 2009 In Gwalior.

3. Working In India News Channel Since In 2months 2011 In Gwalior.

4. At That Time Worked In Divanshu Pharma Pvt Ltd In City Center Gwalior As A Post

Of Assistant Accountant & HR Since Last Nine Months.

ACADEMIC QUALIFICATION:-

1.) Bookkeeping & Accountancy, Business Studies And Applied Economics In Jiwaji

University.

2.) Rom Computer (Tally Erp.9, Ms Excel, Ms Powerpoint, Internet & Ms Outlook) In

Gwalior.

EDUCATIONAL QUALIFICATION:-

S.N Qualification Institution/ School University / Board Year Percentage

o

10th Board

1. K.V.R.R.C.Fatehgarh C.B.S.E Board 2006 55%

12th Class

2. K.V.R.R.C Fatehgarh C.B.S.E Board 2008 58.5%

3. B.Com Jiwaji University Jiwaji University 2011 65%

4. M.B.A (Finance) Jiwaji University Jiwaji University 2013 65%

My current job profile $ strength

Integration of activities.

Monitoring day to day accounting.

Ensuring timely receipt $ payment to/from parties.

Management information system reports for management.

Raised journal voucher day to day accounting $ nil attendance input.

Reconciliation of banks.

Preparation of cash flow statement.

Monitoring accounting data (through tally. ERP9).

Maintaining production and data base.

KEY ACHIEVEMENT:-

Won first prize in in school for giving best Dissertation presentation in whole batch.

Accumulated experience to tackle a problem efficiently.

AREAS OF PROFICIENCY:-

Confident in executing any kind of new assignment.

Can execute a task under pressure.

Good interaction skill.

Can utilize the available source as much as possible.

Can provide ingenious solution for a problem.

Strong interpersonal skill.

Vocational training:-

Company: Cadbury Pvt.Ltd. Gwalior (M.P)

Duration: 30 days

Topic: working capital

STRENGTH

Quick learner

Good communication skills

Flexibility with work

Positive thoughts.

GOAL:-

Maintain punctuality.

Enhance the possibility of expansion.

PROFEDIONAL EXPERIENCE

Personnel administration /transaction/ compliance:

• Time office administration, salary administration, finalization & disbursement

of salary within time frame.

PERSONAL DETAILS:-

Father name : Late Mr. Mukesh Singh Rathore

Date of Birth : 11-AUG-1990

Marital status : Unmarried

Languages : English, Hindi

Correspondence Add : Kailash Nagar near New High Court City Centre Gwalior

(M.P.) 474011

Permanent Address : Kailash Nagar Near New High Court City Centre Gwalior

(M.P.) 474011

Interest / Hobbies : Book Reading, Listening Music.

Nationality : Indian

Current salary : 1.22p.a ( 10000 + conveyance )

Expected salary : negotiable

DECLARATION:-

I hereby declare that the above specified information is true correct $ accurate to

the best of my knowledge and belief.

Place:Gwalior

Date: - Priyanka Rathore



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