Customer Service Manager

Tommy Mai

**** ******** ** #*

Santa Ana, CA ****7

Cell: 714-***-****

Email: *********@*****.***

Objective: Seeking a customer service position that utilizing my skills and knowledge to benefit the company and the organization.

Personal Skills:

-Type 40 wpm, 10-key by touch, Office Machines, Filing, and Phones

-Bilingual-Vietnamese/English

-Team Player, Detail Oriented, Responsible and Fast Learner

-Microsoft Word, Excel, and PowerPoint 2007

Education:

Certified Pharmacy Technician (CPht): National License (October 2012-Nov 2014)

Certification Number: 6201-0701-0348-906

Associate of Arts Degree (Business Administration) (August 2004-June 2007)

Santa Ana College, Santa Ana, CA

Work Experience:

Republic Services: Trash and Solid Waste Co. (Customer Service Rep) (May 2013-August 2013)

1131 North Blue Gum St

Anaheim, CA 92806

-Receiving incoming calls regarding customers missed pick-ups, exchange containers, and deliveries.

-Create new accounts, cancel accounts, and transfer accounts for existing customers.

-Taking payments and handle escalated billing issues on a timely matter.

-Ability to handle up to 100 incoming calls in a 4 minute time frame and productivity of 95% rate required

by the company’s working standards.

Wine Country Gift Baskets: (Web Order Entry) (Nov 2012-Jan 2013)

4201 Bonita PL

Fullerton, CA 92835

-Taking customer orders and tracking packages when needed.

-Receive about 80-100 incoming calls daily.

-Making outbound calls to assist the customer with concerns.

-Able to solve the customer issues in a timely manner.

Rose Pharmacy Co. (Billing & Data Entry)

1220 W Hemlock Way (Nov 2010-Aug 2012)

Santa Ana, CA 92707

-Delivering patients medications in a timely matter.

-Assisting patients with any concerns about their medication.

-Dealing with patients complaints regarding to the pharmacy.

Trinity Broadcasting Network (TBN): Call Center Rep (Nov 2006-April 2012)

14131 Chambers Rd

Tustin, CA 92780

-Controlling a high volume of outgoing/incoming calls.

-Updating customer’s data and accounts for upcoming transactions.

-Proficient in the company’s database to better assist the customer.

References:

Christian Herrera (Customer Service Manager): 714-***-****

Peter Nguyen (Pharm. D) Pharmacy Manager, Target Corp: 949-***-****

Son Le (Pharm. D) Costco Corp: 415-***-****

Contact this candidate