Customer Service Administrative Assistant
Resume:
Deborah Anne DePetro
Henderson, NV 89014 US
Day Phone: 702-***-****
Mobile: 702-***-****
Email: *******.*******@*****.***
Work Experience:
U.S. Air Force
*/**** - **esent
Nellis Air Force Base, NV
Executive Administrative Assistant
Secretary to the Commander, 59th Test and Evaluation Squadron
Responsible for the day-to-day administrative operation of a test and evaluation squadron to includ
payroll, travel, awards, decorations and military performance reports
Functional area records manager responsible for maintaining and updating electronic files system.
Conducts training, certification and inspections on records managers.
Prepares, inputs and maintenance of time and attendance records for civilian employees of the unit
Maintains Commander's calendar. Establishes suspense dates and reviews/edits outgoing
correspondence.
Responsible for scheduling and set up of quarterly meetings with supervisors and employees.
Liaises with higher level Commanders and outside agencies.
Mike O'Callaghan Federal Hospital
2/2008 – 2/2010
Nellis Air Force Base, NV
Administrative Assistant
Secretary to Commander, 99th Aerospace Medicine Squadron.
Compose correspondence on administrative matters and general office policies for supervisor's app
Schedule meetings and conferences. Prepare materials needed by Commander for conferences,
appointments, meetings and telephone calls. Recorder and transcriber for several executive comm
and working groups.
Prepare reports, summaries and replies to inquiries.
Review and distribute performance reports and awards.
Contact or respond to high-ranking officials outside the organization.
Schedule appointments and maintain supervisor's calendar. Ensure supervisor has all necessary
information prior to attending meetings, etc.
Squadron point of contact for incoming visitors and telephone calls.
Maintain command section files, reports and supplies.
Executive Locations
3/2007 – 10/2007
Las Vegas, NV
Leasing Consultant
Maintained monthly management fees in excess of $30K translating to 43% of company revenue.
Increased client base by 30% through innovative marketing to bring in local business.
Responded to client emails and telephone calls. Provided exemplary customer service.
Updated reservation calendars on company website and various other travel and hotel websites.
Showed properties to include executive homes, condominiums, townhouses and single family home
upscale clientele.
Home Health Services of Nevada
1/2004 – 2/2007
Las Vegas, NV
Intake Coordinator/PCA Coordinator
Responsible for insurance verifications prior to scheduling clinicians in the field.
Responsible for obtaining H&P from physicians, hospitals and clinics.
Maintained weekly schedule for RNs, LPNs, PTs, OT, MSW and HHA.
Conducted new hire orientations, reference checks and background checks.
PCA Coordinator
Managed and scheduled 35 employees and 400+ clients.
Authored a database to track employee schedules and PTO.
Conducted interviews, screening, and all new hire orientations.
Wrote and conducted annual employee performance appraisals.
Arranged travel for company executives to include air transportation, lodging and car rentals.
Arranged travel for 30 company employees attending professional seminars throughout the United
States.
Prepared reports regarding employee scheduling, overtime, education and training.
CENTURY21 MoneyWorld
1/2002 – 1/2004
Las Vegas, NV
Outbound Coordinator
Processed outbound referrals from all real estate agents within the company.
Exemplary customer service which involved client contact, assessing client needs, contacting desti
office and conducting follow up calls. Ensured customer satisfaction throughout entire relocation pro
Management Solutions, Inc.
4/2000 – 1/2002
Las Vegas, NV
Recruiter/Training Lead
COMPANY IS OUT OF BUSINESS AS OF 2002
Sourced, interviewed and placed technical, finance, accounting and human resources professionals
executives.
Conducted new hire orientations and software training for 25 recruiters and 3 administrative person
U.S. Navy Recruiting
10/1993 – 4/2000
Las Vegas, NV
Recruiter/Office Manager
LOCATION OF LAST SUPERVISOR UNKNOWN
Managed day to day functions of 3 offices each consisting of 3 to 7
experienced recruiters.
Documented and maintained training records.
Provided training and guidance to new hires.
Conducted career counseling and annual performance evaluations.
Education:
U.S. Navy Technical Schools Various United States
Associate's Degree
Relevant Coursework, Licenses and Certifications:
Office Management
Recruiting Fundamentals
Instructor certification
Master Training Specialist
Electronics Engineering
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