Customer Service Sales

Jamel Smith

**** ***** ** - *********, ** *****

***********@*****.*** - 516-***-****

Versatile, people focused professional with more than ten years of customer service and sales

experience. Mechanically inclined with definite ability and training to work with many levels of Cat

5, 6 wiring, Coax Cable, and various other forms of low voltage products in an installation or

repair/maintenance capacity. Keen ability to manage and evaluate risks as well as oversee excellent

employee/team member functions. Has an ability to excel greatly in team environments while

building great rapport and professional bonds with coworkers.

Experienced in maintaining company records of all diversities including property invoices as well

as ensure timely and accurate recording of such invoices and documents. Outstanding hands-on

leader who motivates, trains, and provides guidance to teams to ensure consistent results well

beyond expectations.

Organized self-motivator who has earned consecutive sales and customer service awards for a

proven record of achievement. Strategic problem-solver with ability to work across and with all

levels of an organization to foster good relations.

WORK EXPERIENCE

Sales Manager

Raymour and Flanigan Furniture - Brooklyn, NY - May 2012 to Present

Assisted with training of new sales associates. Reviewed weekly sales reports and expectations with

all associates. Worked with customers to resolve issues or claims as needed. Assisted customers with

home furniture purchases. Explained product and construction of products to customers

Processed credit applications for financing. Entered all orders into proprietary company software

to enable processing of order. Followed up with customers to ensure an accurate, timely and

satisfactory delivery. Maintained all customers and perspective customers in CRM software.

Prospected all customers to establish and maintain a book of business

President

J R Properties & Holdings Inc. - Hempstead, NY - 2008 to Present

Interviewed all potential tenants to determine credit worthiness. Collected all monies due and

processed receipts of payment as necessary. Managed a maintenance team for scheduling of repairs,

landscaping and all other relative work. Preparation of Leases, vacates and evictions when

necessary

Communicated with property owners and tenants to ensure clear and positive relations amongst all

parties. Ensured tenants were provided a clean, safe, and well maintained apartment or home

rental.

Performed BPO's and Residential evaluations independently for various Banks and Mortgage

Providers. Measured frontage and rear of residential lots to accurately determine property size and

square footage. Prepared reports utilizing digital photos, spec info, lot size, and condition of

property for Financing Agent. Scheduled and maintained appointments as needed with commercial

clients to perform surveys as required.

Associate Broker

Realty Executives West Realty - W Hempstead, NY - February 2003 to April 2012

Worked as a Licensed Realtor/Associate Broker within NYS

Scheduled appointments to show and sell homes to prospective clients. Scheduled appointments to

lease residential and commercial properties for clients. Solicited new clients/accounts thru cold-

calling and internet marketing techniques. Helped clients acquire financing when needed to

purchase properties of interest. Established marketing and promotion plans to help sell

residential/commercial listings.

Set-up Home Buyer/Seller Seminars to aid in the sales process and attract new business.

Used Marketing Software and other mediums to stay in touch with clients on a consistent basis.

Provided information to clients to help understand the buying/leasing process.

Drafted leases, sales contracts, disclosure statements and other necessary documents for clients

review. Managed a team of 5-10 sales agents working under my guidance Organized meetings and

necessary training for all team members. Initiated and monitored programs to motivate and

enhance job performance. Provided consultation regarding finance options and qualifications.

Negotiated commissions and splits with team members as needed

Outside Plant Field Technician

Verizon Telecommunications - Garden City, NY - July 1991 to June 2008

Responsible for performing installations, adding additional outlets,

reconnects, change of service, troubleshooting and testing from customer premise

equipment (CPE) to underground terminal.

Required to perform work near power lines and electricity in all types of weather

using appropriate safety measures set by OSHA.

Required to communicate with customers in a clear and concise manner with

the ability to explain and assist in programming and setting up services.

Completes installations from underground cable to customers premise including troubleshooting

for ground faults, short circuits or open circuits across the entire span of the connected pair.

Required to install ground to ensure line as well as customer, customer premise, and employees are

protected from electrical shock.

Reviewed all paperwork with customer to ensure satisfaction and understanding of services

provided.

Used various meters to test for cable faults and distance to fault.

Often worked with little or no direct supervision.

Responsible to read and understand blueprints to help locate cable pairs and underground wire.

Work with other departments to aid in cable fault changes, fiber optic testing.

Required to maintain company vehicle, tools, and other equipment.

Always represented the company in a professional manner to the highest standard.

Trained to use all forms of low voltage telephone, data and video wire.

EDUCATION

AAS in Business Management SUNY Empire State College - Brooklyn, NY

SKILLS

Low voltage wiring installation and maintenance, In-Wall speaker installation, Cat 5, 6, Rg Cable

Installation and Maintenance, CCTV System Installation

ADDITIONAL INFORMATION

References are available upon request.

Contact this candidate